Member Service Representative

Job title: Member Services Representative - Administrative (Contract, in person)

Location: Lindsay, ON

Who We Are

The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We’re proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer service. We are committed to profitable growth, team development, ingenuity, build on strong connections in our remote first work environment. We encourage a work-life balance and we are serious about what we do.

Our Promise To You

Here at The Commonwell, we are all about Protecting Individuals, Together! Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.

The Opportunity

This position provides technical and administrative support to the department and other business units in various capacities that assist in the efficient operation of the organization. This role is an in-person position, working within our Lindsay Office.

Who You Are

• Strong ability to effectively recognize and manage interpersonal communication needs
• Active working relationship within other cross functional areas
• Developing working relationships within all other departmental specialties as well as other functional areas within the company

How You Will Create An Impact

• Accountable for tasks including communication management, issue evaluation and response, payments, written and verbal communication, and internal reporting requirements. Requires minimal support for issues with greater complexity
• Review queries and complaints and takes action, where necessary. Receives minimal support, where required, in managing complex queries or complaints
• Demonstrated ability to maintain adherence to respect of confidential information as required
• Responds expediently and transparently in acknowledging and correcting mistakes or missed timelines
• Manage the tracking and ordering of stationary supplies for CMIG
• Manage mailroom tasks relevant to both incoming and outgoing Canada Post & courier services
• Handling high volume of incoming/outgoing/transferring of telephony calls
• Participate in the research and development of process improvements in dedication to continuous improvement relevant to role
• Assist departmental team as required in document management, administration and document retention
• Supporting the Customer Experience Hub by adding and deleting users, resending E-documents and providing policy data downloads to brokers

What You Will Bring

Completion of Secondary School Diploma

Previous experience handling multi line phone system

Excellent organizational skills and ability to multi-task is required

Thorough attention to detail is a must to ensure accuracy of documents

Ability to perform moderate mathematical calculations is required

Effective communication skills: verbal, non-verbal and written

Sound morals, ethics and confidentiality with ability to develop trusting and effective working relationships with peers and employees

Diligent attention to detail

Thorough analysis, judgement and problem solving skills

Ability to exercise confidentiality and empathy are required when dealing with insureds and claimants

Demonstrated problem solving skills and negotiation skills are required for this position

Strong computer literacy, proficiency in all Microsoft Office programs and Internet navigation

Good understanding of business processes and communication management

Significant strength in business office practices and procedures and actively pursue process enhancements

Proficient in telephone applications

Proficient typing skills, both in speed and accuracy

Understanding of the broker/agent distribution channel and the process interaction between insurer and broker/agent

Strong knowledge in the relevant processes between Canada Post and courier services

JOIN THE #Commonwell Crew! We saved you a spot!