Patient Concierge- Full- Time (12-month contract)

Aspire Fertility Austin


Date: 2 hours ago
City: Edmonton, AB
Contract type: Full time
Job Details

Description

Join Our Team as a Patient Concierge – Edmonton

Pacific Centre for Reproductive Medicine (PCRM) is seeking a dedicated, compassionate, and detail-oriented Patient Concierge to be the welcoming face of our Edmonton clinic.

Position: Full-time

Schedule: Monday to Friday + rotating weekends

If you have a passion for patient care and exceptional customer service skills, this is your opportunity to make a real difference!

About the Role

As a Patient Concierge, You Will

Be the first point of contact for our patients – in person, over the phone, and online.

Create a welcoming, calm, and organized clinic environment.

Support both administrative functions and direct patient care coordination.

You’ll work closely with our Reception Supervisor/Operations Assistant and a multidisciplinary team to ensure smooth operations and an outstanding patient experience.

Key Responsibilities

Patient Support & Front Desk

  • Greet and assist patients with warmth and professionalism.
  • Accurately enter patient details into the EMR system.
  • Maintain clinic databases and patient records.

Communication & Coordination

  • Answer and triage calls and online inquiries.
  • Direct patients to the right departments.
  • Schedule, modify, and cancel appointments.

Administrative Duties

  • Process payments and perform daily reconciliations.
  • Handle mail distribution and clinic security (weekends & holidays).
  • Act as Fire Marshal and attend fire safety meetings.

Other Tasks

  • Organize deliveries and pickups (specimens, pharmacy sheets, payroll).
  • Confirm weekend appointments with patients.
  • Perform general office tasks (filing, faxing, mail handling).
  • Jump in where needed to support the team.

What We’re Looking For

Education & Experience

  • 1+ year administrative experience (healthcare setting preferred).
  • Medical Office Assistant Certification is an asset.

Skills & Qualities

  • Excellent written and verbal communication.
  • Professionalism in handling sensitive inquiries.
  • Proficiency with EMR systems and office software.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and thrive in a team environment.

Why Join PCRM?

We value our team as much as our patients. Here’s what you’ll get:

Competitive compensation

Fertility benefits

Extended health benefits + Health Spending Account

Retirement matching

4 weeks’ vacation

10 Personal Care Days

Fun team events

State-of-the-art facilities

Ongoing professional development

Ready to Apply?

If this role speaks to you, apply today and take the first step in joining a team that truly makes a difference.

PCRM is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. If you require accommodation during the hiring process, please let us know.

We appreciate every application – even if we can’t respond individually, we’re grateful for your interest and look forward to connecting with you!

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