Client Service Mgr II

Location: Toronto, ON, CA, M5J 2V5 Req ID: 48212 Jobs by Category: Technology Solutions Job Function: Health Solutions Status: Full Time Schedule: Regular

At TELUS Health, we cultivate a workplace that encourages curiosity, promotes continuous learning, and, most importantly, values fun! We prioritize your well-being, understanding that a happy and healthy team is key to exceptional performance. Together, we’re building a future that’s not just friendly but truly fantastic.

Your Mission

As a Client Service Manager II, your mission is to elevate the customer experience to new heights by supporting our pharmacy clients. You will serve as the primary point of contact for pharmacy professionals, ensuring they fully leverage their Kroll and pharmacy technology solutions. Your deep understanding of pharmacy operations, coupled with your ability to implement innovative solutions, will drive exceptional service delivery and improve both patient care and operational efficiency. Your expertise will empower pharmacists to confidently utilize their systems, transforming pharmacy services for the better.

What You’ll Do

• Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
• Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
• Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
• Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
• Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
• Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
• Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results

What You Bring

• Experience in pharmacy operations, pharmacy technology, and related healthcare solutions
• Strong understanding of Kroll and other pharmacy management systems required
• Exceptional communication and relationship-building skills
• Strategic problem-solving abilities and a customer-first mindset
• Ability to thrive in a fast-paced, collaborative environment
• Passion for improving pharmacy operations and patient care through technology

Why Join Us?

• Be part of a passionate team dedicated to providing best-in-class customer service and support
• Represent the TELUS brand, values, and promise, making a positive impact on pharmacy clients
• Enjoy a workplace that values well-being, promotes continuous learning, and fosters a fun and friendly culture
• Contribute to revolutionizing pharmacy services by empowering pharmacists with innovative technology solutions

Salary Range: $72,000-$108,000 Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.