Membership Services Associate

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Student Experience fosters equitable learning environments in which all students can thrive to their full potential. Through our commitment to integrating research, theory, and practice across all of the programs, resources, and supports we provide, Student Experience leads an ecosystem of people, places, and spaces that empower student thriving. Our vision is for all Mustangs to discover their personalized pathway through Western’s rich, wholistic learning environment; engage in brave conversations with our diverse community on and off campus, and develop the courage to be uncomfortable without fear of failure in order to thrive throughout their degree and after graduation. At Western, the Student Experience portfolio is organized into three inter-dependent pillars that provide the programmes and supports that inspire Western Students to discover themselves; engage with their communities and thrive as learners. These pillars are: Wellness & Wellbeing (comprised of the following departments: Health & Wellness, Student Support & Case Management and Wellness & Equity Education), Sport & Recreation (comprised of the following departments: Recreation & Active Well-being, Sport and Spirit & Connection), and Leadership & Learning (comprised of the following departments: Academic Support & Engagement and Careers & Experience). Professional and student staff working across these three pillars collaborate with student organizations and academic and administrative leaders throughout campus to foster inclusive and wholistic learning environments that maximize the potential of each student.

The Sport & Recreation pillar collectively works to enrich student thriving through a focus on developing leadership and success in sport and recreation. With a commitment to diversity and inclusion we engage Mustangs in active-wellbeing and inspire spirit and tradition in order to strengthen the bonds of the Western community. Our vision is for students to discover balance in their lives and pursue challenges without fear of failure, ultimately enhancing their ability to thrive.

Recreation & Active Well-being includes facilities, programming, and services that promote emotional, mental, physical, social and overall wellbeing through the participation in active living. By participating in programming, students will be encouraged to create and maintain a healthy lifestyle, will have increased self-confidence, improved stress management, and will have enhanced social connections within our community. Recreation also offers experiential experiences for students through our many leadership opportunities. Participation in recreation improves the quality of life and helps to develop a thriving lifestyle for students, staff and faculty during their time on campus and throughout their lives.

Responsibilities

Purpose of Role:
Western Sports and Recreation is seeking passionate and active individuals to join our Campus Recreation team as Membership Services Associates. Our associates are “on the floor”, accessible and visible throughout the Western Student Recreation Centre while delivering exceptional customer experience and ensuring a welcoming and safe environment. Associates provide customer service to our members and guests at our Welcome Desk, our Equipment Services Desk, and throughout program areas in our facility. Membership Services Associates are key contributors in cultivating a sense of community within the Rec Centre and supporting the University’s mission to build an equitable and thriving campus by fostering inclusivity and ensuring our services meet the wholistic needs of the community.

Responsibilities:

• Perform hospitality desk duties, greet members and guests and answer questions regarding Campus Recreation and facility programs, policies, and procedures.
• Monitor equipment and supplies inventory, administer key distribution, monitor building and member activity, update membership data, report maintenance issues and respond to accidents and incidents in the facility as required.
• Assist with towel and varsity uniform laundry services.
• Provide customer service by selling memberships, Mustang Varsity event tickets and registering members and participants in various activities and programs.

Minimum Qualifications:

• Must be a full-time student at Western (enrolled in minimum 3.5 courses), and expect to retain full-time student status for the duration of this appointment
• Must be committed to work 10-15 hours per week and work within a flexible schedule (including days, evenings, weekends, and holidays during the 5:45am to 12:30am operation hours)
• Current First Aid & CPR certification or must be obtained prior to employment start date

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills
• Customer service skills with the ability to interact in a professional way with members and co-workers, while maintaining a positive, outgoing attitude
• Independent decision-making and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Basic computer skills with the ability to learn and use software programs
• Ability to multi-task and maintain an organized working environment

Experience:

• Prior customer service experience
• Experience working with a register and handling money preferred
• Familiarity with Campus Recreation programs, services, and facilities is an asset

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Background Checks

Please note, successful applicants may be required to produce current record check(s) (e.g. vulnerable sector, criminal record and police information) from a police service prior to commencing employment.

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.