Sr. Manager, Employee Listening & Engagement

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

As part of Loblaw’s Talent & Culture Centre of Excellence (COE), the Sr. Manager of Employee Listening & Engagement manages our annual Engagement Survey, Franchise/Associate Owner Relationship survey, and other surveys during moments that matter throughout the talent lifecycle.

Our workforce surveys collect feedback from 200,000+ team members each year across various retail banners, supply chain (warehouse and transport), office workers, and other affiliate businesses. This role oversees a wealth of data, which is a key enabler of Loblaw’s “blue culture” and core values.

As a Sr. Manager of Employee Listening & Engagement, you would report to the Sr. Director, Talent, Culture & Inclusion, and partner closely with team members in HR Technology, People Analytics, other COE team members, and an external survey platform vendor. You would also be the main point of contact that assists the HRBP community with these programs.

What You Will Do

• Project & Stakeholder Management – partners with internal team members and survey platform vendor to develop timelines and workback schedules for programs, and then hold everyone accountable to the plan.
• Survey Design and Testing – define survey strategies, including timing/cadence, question design, translations, and determining the approach for survey distribution, reporting and dashboards. Provide clear requirements to technology and analytics team members, proof and approve surveys and results dashboards.
• Communication & Training – lead the creation of campaigns and HR Business Partner training to promote the survey and drive action planning and engagement, with Communications and Learning Partner input.
• Insight Development & Action Recommendations – analyze data to understand employee experience and pull out actionable and practicable insights and stories that drive impactful people strategies. Create presentations for HR Leadership Team and Management Board that tell these stories and enable action.
• Research & Benchmarking – research and analyze best in class solutions to advance the listening function, including obtaining external benchmarks, integrating AI, and connecting employee and customer data.
  
  

What You Will Bring

• 5+ years of experience in employee or customer listening and engagement, or similar research function.
• Experience and/or education in IO psychology, research, data analytics, survey design.
• Analytical skills with an ability to synthesize data into insights and strategic recommendations.
• A clear communicator and storyteller, using written memos and PowerPoint.
• Excellent interpersonal skills, with the ability to collaborate in a cross functional team and communicate across multiple stakeholders. A reasonable sense of humour and positive outlook will help because it makes things more fun!
• Highly organized, detail oriented, and a curious mindset.
• Experience navigating a large organizations and hierarchy data, ideally with front-line worker complexities.
• Experience with survey platforms, such as Medallia or Qualtrics.
  
  

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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