Case Manager

Location WorkBC North Vancouver, 980 West 1st, North Vancouver, BC Posting Period Open until filled Job Description

Under the general supervision of the Manager of Case Management Services, the Case Manager is responsible for working closely with job seekers to conduct intakes, assess service suitability, develop and implement action plans, and support clients meet their employment and career goals.

The Case Manager will focus on intakes, action plan follow-up, and will contribute to the overall goals and objectives of the project. The position is part of a multi-agency team who supports linking job seekers to employment and training opportunities, while upholding the YWCA's mission and values.

What you’ll be doing:

• Work as part of a multi-faceted, multi-agency team to deliver a comprehensive employment program designed to meet individual needs of clients

• Work with clients to achieve sustainable employment including addressing any client barriers and building on client strengths, with a focus on youth (16-30 years old) job seekers.

• Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities in both the English and Francophone Community

• Maintain an organized and current client caseload including managing follow up

• Assess client needs and develop an individualized action plan to meet goals

• Proficient and effective use of the Integrated Case Management system (ICM). Training provided for ICM and WorkBC model.

• Administer Client Needs Assessments and Disability-Related Employment Needs Assessments

• Connect Clients to employment programming and community resources

• Assist Clients to access services such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for

• Support Clients in completing Skills Training packages to connect with education/training

• Report client progress, and milestones through the ICM

• Ensure file consistency and documentation

• Connect clients with internal workshop schedule

• Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources, and any other appropriate referrals as appropriate

• Familiar with and able to work with clients using the latest technology (Zoom)

• Adhering to onsite Health and Safety Procedures

• Other duties as required

What you’ll need:

• A post-secondary certificate, degree or diploma in a relevant field or combination of relevant experience and education (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education or human resources management.)

• Career Development Practice Certificate is an asset

• Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is an asset

• Good communication, and case note writing skills

• 1-2 years of Case Management and/or employment counselling experience is required

• Passion for helping job seekers achieve their goals through providing holistic supports

• Knowledge of community resources and the labour market

• Works well independently and as part of a team

• Ability to communicate effectively with clients in person and virtually with proven ability to document progress notes

• Demonstrated skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)

• Able to show initiative, flexibility and demonstrate a positive attitude towards change and work

• A valid clear criminal record check (including working with vulnerable populations) is required.

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:

• Extended medical and dental benefits

• A defined benefit pension plan (MPP)

• Pregnancy, parental and adoption leave top up

• 22 vacation days and 3 personal days, in addition to paid sick leave.

• Flexible working arrangements for applicable positions

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

• A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.

• Free staff membership to our Health + Fitness Centre

• Discounts at our YWCA Hotel

• Priority in YWCA Child Care centres

Pay Rate: $35.02/Hour

How to Apply

If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter to:

Mahshid Salami (She/Her)

Manager of Case Management Services, WorkBC North Vancouver

Email: [email protected]

No phone calls, please.

Open until filled.

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at [email protected].

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.

Want to learn more about working at the YWCA? Explore our careers page.

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.