Visitor Experience & Services Manager, Gibson Art Museum

Union/Affiliation: Administrative and Professional Staff (APSA) Pay range: $74,288 to $88,609 annually SFU Department Descr: SFU Galleries Position Grade: 8 # of openings: 1 Biweekly Hours: 72

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Gibson Art Museum’s mission is to encourage open and inclusive learning about our past, current, and future worlds—including crucial considerations of the west coast region—by supporting the work of critically engaged and research-driven visual artists. We welcome diverse audience communities with free, year-round programming, activating artists’ work through the creation of research opportunities, exhibitions, commissions, publications, residencies, and a diverse array of public events, within the context of Simon Fraser University.

About the Role

The Visitor Experience & Services Manager is responsible for the scheduling, oversight and management of most public-facing aspects of the Gibson’s operations including the Welcome Desks, Gift Shop, and internal SFU and external events and space bookings to ensure that each museum visitor’s experience is a positive one, reflecting the Gibson’s ethos as a welcoming and inclusive space for all. The role manages and mentors the Visitor Experience team, including the Visitor Experience Assistant(s), student interns and
volunteers, and works collaboratively with other departments at the Gibson to ensure highly effective logistics for all public programs and events.

Core competencies for this position include: effective and clear communication (including actively listening, accurately reading non-verbal communication and successfully conveying information, thoughts and ideas with impact and influence); respectful and inclusive (contributing to a welcoming and inclusive university by valuing diversity and being open, compassionate and respectful); build relationships and work together (intentional about building and maintaining strong, positive and effective relationships, teams, collaborations).

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