Field Service Supervisor

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.   

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Field Service Supervisor to join our Group. As a Field Service Supervisor, you lead the daily operations of our service team. Your professional guidance ensures flawless execution of field services, exceeding customer expectations while maintaining profitability.

What is the role about?

Do you thrive on challenges? As a Field Service Supervisor, you’ll navigate complex service scenarios, ensuring seamless execution and customer satisfaction.

Are you a natural leader? Your role involves guiding a team of service professionals, inspiring excellence and fostering collaboration.

Do you love problem-solving? From troubleshooting technical issues to optimizing processes, you’ll be the driving force behind service efficiency.

Join us in this dynamic role where your leadership, problem-solving prowess, and passion for excellence will elevate our service team to new heights! 

Which tasks will you perform? 

• Ensure that company and customer’s safety guidelines are followed by service staff.
• Build effective team through managing performance of direct reports and authorized service providers; set clear performance goals, have frequent performance conversations to review progress on action plans, provide ongoing feedback, and conduct thorough performance reviews.
• Provide leadership and guidance to direct reports and authorized service providers in becoming strong brand ambassadors while maintaining industry leading quality or technical deliverables, soft skills, and business skills.
• Identify, Define, and Implement Continuous improvement opportunities.
• Develop, implement, and audit Process to help achieve company goals and objectives.
• Ensure customer satisfaction rating is maintained or enhanced whenever interacting with direct reports.
• Help in staffing, training, and performance evaluations of the direct reports and authorized service providers.
• Promote teamwork between all employees, service providers, representative, and other processes.
• Ownership of escalated service opportunities from internal and external customers
• Timely preparation of reports required by service manager.
• Review and approve service proposals and maintain oversight on cost control on major service orders.
• Monitor and manage key performance indicators to improve service business and customer satisfaction.
• Regular business and operation review with key stakeholders to meet service business targets and key performance indicators.
• Help in expanding service business and its capabilities.
• Monitor and manage budget and expenditures.
• Any other duties as assigned.
  
  

What do we expect from you? 

• Diploma in Instrumentation technology or equivalent
• 3 years of supervisor or management experience or an equivalent for managing a technical team
• Critical thinking, self-starter, quick learner, collaboration, problem solving, and effective communication.
• Ability to learn and share knowledge.
• Ability to analyze the information and make business decisions.
• Basic technical knowledge of instrumentation and tools including third party instrumentation is an asset.
  
  

What can you expect from us? 

• We are a family-owned, highly committed company with a sustainable vision.
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.
  
  

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.