Pearle Vision - EyeCare Advisor

Contract: [[cust_TypeOfContract]] Compensation: [[salaryMin]]
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible GENERAL FUNCTION The Eyecare Advisor creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receives the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service. Understands and brings to life NECE
MAJOR DUTIES & RESPONSIBILITIES

• Greets customers without delay when they enter the location.
• Promptly answers the telephone in a friendly and courteous manner, taking messages, directing calls appropriately and scheduling patient visits in an efficient manner.
• Determines the reason for the customer's visit; in store explains how to shop at Pearle Vision; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Shows customers where to pick-up their glasses and sign-in upon return to the store.
• Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
• Informs management of potential safety opportunities (ie. broken tiles, furniture, etc.).
• Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems. Reinforces customer’s final selection.

DOCTOR”S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
• Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

• High School Graduate /GED or equivalent experience
• Strong communicator and listener to customers and associates.
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Knowledge of store merchandise
• Familiarity with cash register, computers and calculators

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail or optical

Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.