Clinical Administrator - Belleville

Our Mission:

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Clinical Administrator provides essential administrative support to the clinical team to ensure smooth and efficient day-to-day operations within a healthcare setting. This role involves managing patient records, coordinating schedules, handling communications, and ensuring compliance with healthcare regulations and policies

Job Responsibilities:

Patient Support and Coordination:
Schedule patient appointments, follow-up visits, and manage cancellations/reschedules.
Greet and check in patients, ensuring all required documentation is completed.
Maintain accurate patient records, including medical histories, treatment plans, and progress notes.
Provide patients with information about clinic policies, procedures, and available services.

Administrative Duties:
Manage clinical office supplies, ensuring all necessary materials are stocked and ordered in a timely manner.
Maintain and organize patient files in both physical and electronic formats, ensuring confidentiality and compliance with HIPAA or applicable privacy laws.
Prepare and submit billing, insurance claims, and patient invoices as required.
Handle incoming calls, emails, and patient inquiries, providing accurate and timely information or directing them to the appropriate team member.

Scheduling & Coordination:
Coordinate with physicians, nurses, and other healthcare staff to ensure seamless scheduling and patient care.
Assist in the preparation and setup of patient consultations and procedures, ensuring all necessary equipment, documentation, and personnel are available.

Compliance and Reporting:
Assist with regulatory compliance tasks, including auditing patient records, ensuring adherence to healthcare standards and procedures.
Ensure that all clinical documentation is accurate, complete, and processed on time.
Maintain up-to-date knowledge of healthcare regulations and standards.

Data Management:
Manage the input of clinical data into electronic Medical record (EMR) systems.
Help with the preparation and maintenance of clinical reports, patient progress, and departmental performance metrics.

Team Collaboration:
Work closely with the healthcare team to improve workflows and patient satisfaction.
Assist in the training of new staff or interns as required

Qualifications:

• High school diploma or equivalent; Associate's degree or higher in healthcare administration or a related field preferred.
• Experience working in a clinical or healthcare setting preferred.
• Strong proficiency with electronic health Medical (EMR) systems and Microsoft Office Suite.
• Knowledge of medical terminology and basic healthcare procedures.
• Excellent organizational and multitasking skills with attention to detail.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.

Working Conditions:

• Full-time position with standard office hours, though flexibility may be required.
• Some evening or weekend work may be necessary depending on the clinic’s needs.

Physical Requirements:

• Ability to sit or stand for long periods and perform repetitive tasks.
• Must be able to occasionally lift up to 15 lbs of office supplies or equipment.
• Assist with light cleaning of the clinic and workstations

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.