Case Lead, Expedited Team

Please note: A list of qualified candidates will be established for the Case Lead position at the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.

Are you a hard-working individual with a keen interest in access to information, who approaches issues with a creative and innovative lens and explores the most expeditious way to resolve them?

We have an exciting opportunity to join the recently created Expedited Team in our Tribunal and Dispute Resolution Division. The Expedited Team will play a critical role within the IPC in finding creative and innovative procedures and processes to expeditiously resolve appeals and complaints with straight forward issues as part of a pilot project.

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and the Child, Youth and Family Services Act (CYFSA).

Under the Acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division (TDRD):

• Resolves access to information appeals and complaints when government or health care practitioners and organizations refuse to grant requests for access or correction;
• Investigates privacy complaints with respect to personal information held by government institutions or personal health information held by health care practitioners and other organizations;
• Conducts research into access and privacy issues;
• Comments on proposed government legislation and programs; and
• Educates the public about Ontario's access and privacy laws and current issues affecting access and privacy.

About the job

As a Case Lead, Expedited Team, you will:

• Respond to, monitor, resolve and decide cases using the established Expedited Process policies and procedures for cases selected and assigned for expedited inquiry/review under the Acts.
• Manage a caseload of cases, working within established timelines in a procedurally fair and expeditious manner.
• Interpret a broad range of legislation and relevant case law to analyze and determine their applicability to access rights under the Acts.
• Communicate the workings of the Acts to appellants and complainants, outlining the objectives and procedures within the TDRD.
• Conduct research, analyze past precedents, and where possible, provide parties with a preliminary view on the issues of the cases and on the likely outcome of the cases.
• Efficiently review and assess cases and conduct further investigation and analysis as required, including guiding the possible resolution of matters in dispute, and preparing a final written report or order/decision where required.
• Assist with the creation of templates and ensure their upload to the IPC's case management database (CRIS).
• Use CRIS to accurately input all case details, actions taken and next steps.
• Assist the Manager, Expedited Team in assessing the Expedited Team's handling of cases and its operations on the overall performance and timeliness of TDRD.
• Assist with the preparation of presentations and reports regarding the effectiveness, positives and areas for improvement based on the Expedited project goals.
• Assist with bringing to the attention of the Manager, Expedited Team the data required to monitor and direct the casework of the Expedited Team to ensure responsive results.
• Work with the Manager, Expedited Team to identify appropriate cases and produce regular updates to ensure matters stay on track within specified service standards.

What you bring to the team

You will qualify for this position by demonstrating:

Education and Experience

• Post-secondary education/degree in a discipline pertinent to the position, or an equivalent combination of education and experience working with the Acts.
• Experience communicating clearly and effectively with people, including those individuals who exhibit adverse and/or demanding behavior.
• Experience in FIPPA, MFIPPA, PHIPA and CYFSA and in the interpretation and application of complex legislation.
• Experience performing in a time-sensitive, caseload-driven environment that is subject to a high degree of scrutiny from the media and the public.
• Several years of experience in, and a superior ability:
• • resolving matters through the use of dispute resolution tactics;
  • interpreting the Acts to analyze and determine their applicability to access rights under the Acts;
  • conducting research, analyzing past precedents, and where possible, providing parties with a preliminary view on the issues of a matter and on the likely outcome of the matter;
  • reviewing and assessing matters and conducting further investigation and analysis, as required, including guiding the possible settlement of matters in dispute; and
  • drafting high quality and timely final reports/letters/orders that clearly and succinctly explain the reasoning for decisions to dispose of a matter.

Knowledge Requirements

• Extensive knowledge of access and open/transparent government issues, including a sound understanding of the principles underlying Ontario's access to information laws.
• A solid understanding of administrative law concepts and access to information jurisprudence in Ontario.

Skills and Abilities

• Well-developed oral and written communication/interpersonal skills.
• Proven experience resolving files using dispute resolution techniques, and a strong customer service and resolution-oriented approach to conflict situations.
• Ability to demonstrate a strong positive, supportive, and results-oriented attitude.
• Well-developed organizational and time management skills to handle a high volume of files and expeditiously resolve files within established timelines, and the ability to work independently in a fast-paced, case-driven environment.
• Ability to apply appropriate judgement and knowledge according to the varying circumstances of individual files and situations.
• Well-developed information-seeking, research, and problem-solving skills.

Asset Qualifications

While not a requirement for this role, it will be considered an asset if a candidate has one or more of the following:

• Law degree
• Experience writing orders/decisions in an administrative tribunal setting.
• Plain language writing proficiency.
• Ability to communicate (orally and in writing) in French.

What's in it for you?

• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5-10 days per month.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A defined benefit pension plan (optional)

Commitment to diversity, inclusion, accessibility, and anti-racism:

We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Traditional schooling is only one of many paths to knowledge and experience. If you're interested and feel you're a good fit for the role, apply. We encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. We thank you for your interest. Only those selected for further screening, or an interview will be contacted.

We also believe in the importance of providing services to Ontarians in both official languages, and encourage interested bilingual candidates to apply particularly for public facing positions.

Notes:

• Compensation Group: The collective bargaining process is currently underway and this position will be represented by the Association of Management, Administrative and Professional Crown Employees of Ontario (AMAPCEO).
• Salary: $76,231 - $109,842 Annually
• OPS & IPC Reciprocal Staffing Agreement: The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables employees to accept positions in either organization while retaining their access to benefits, pension contributions, and years of service.
• Qualified List Information: A list of qualified candidates will be established for the Case Lead, Expedited Team in the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.
• This posting is for an organization that is separate from the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the IPC directly if you have any questions about this position.

Application Process

Provide cover letter and resume in English or French.

Please apply through our website: https://ipcontario.startdate.ca/#