Supervisor, By-Law Services (25-153)

Job Title: Supervisor, By-Law Services

Bargaining Unit: Non-Union

Language Requirement: English Essential

Cornwall is a beautiful community with a population of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. The city offers a wide array of urban amenities, making it an excellent place for a career and raising a family. With a growing economy, expanding population and fantastic quality of life, there has never been a better time to start the next phase of your career with the City of Cornwall! Cornwall is a diverse and progressive community where residents and partners feel safe, welcomed, and enjoy a high quality of life supported by access to financially responsible and sustainable municipal services and infrastructure.

Position Summary

The Supervisor, By-Law Services, is responsible for overseeing the enforcement of municipal by-laws, ensuring compliance, and maintaining community standards. This role supervises By-Law Enforcement Officers, coordinates investigations, and ensures enforcement activities align with municipal regulations and public service goals. The Supervisor works closely with the community to address complaints, enforce regulations, and develop policies that enhance compliance and public safety.

Key Responsibilities

• Supervise and provide leadership to By-Law Enforcement Officers, ensuring consistent and effective enforcement of municipal by-laws.
• Oversee the enforcement of by-law programs (parking, licencing, etc.).
• Coordinate enforcement activities and investigations into by-law violations ensuring complaints are addressed in a timely and professional manner.
• Provide training, mentorship, and guidance to enforcement officers to enhance their skills and knowledge.
• Ensure accurate documentation of investigations, enforcement actions, and compliance efforts.
• Participate in the research, drafting, and development of new and updated municipal by-laws for adoption by Council.
• Develop and implement by-law enforcement policies, procedures, and service delivery standards.
• Assist in the preparation and monitoring of the department budget, ensuring expenditures are within the allocated budget, and providing regular financial updates to the management.
• Respond to escalated complaints and disputes, working to resolve compliance issues through education and enforcement.
• Prepare and present reports on by-law enforcement activities, trends, and compliance metrics to senior management and Council.
• Represent the municipality in legal proceedings, hearings, and appeals related to by-law enforcement.
• Collaborate with municipal departments, law enforcement agencies, and community interest-holders to address regulatory concerns.
• Supervise daily administrative operations within By-law, ensuring smooth and efficient workflows.
• Oversee records, documents, and reports related to by-law enforcement, and inspection services, ensuring compliance with regulations.
• Ensure the accurate tracking and monitoring of inspections, and enforcement actions ensuring that deadlines are met.
  
  

Leadership Of Others

• Guide and support team members to meet operational objectives, ensuring compliance with organizational standards, policies, and procedures.
• Foster a collaborative and respectful work environment by addressing concerns, providing constructive feedback, and supporting skill development.
• Play an active role in the recruitment process by participating in candidate screening, interviews, and hiring decisions while ensuring candidates have a positive experience.
• Facilitate the successful onboarding of newly hired employees by delivering comprehensive training and continuous development, ensuring alignment between their role, organizational objectives, and the municipality’s culture.
  
  

Position Requirements

Education & Certifications:

• Diploma in Law and Security, Police Foundations, Public Administration, or a related field.
• Municipal Law Enforcement Officer certification.
• Property Standards Officer certification.
• Valid Ontario Class “G” driver’s license.
  
  

Experience:

• Minimum 5 years of experience in by-law enforcement, regulatory compliance, or law enforcement, preferably with prior experience in a supervisory role.
  
  

An equivalent combination of education and experience may be considered.

Knowledge, Skills, and Abilities:

• Regulatory Expertise: Strong understanding of municipal by-laws, provincial legislation, use of force model, and enforcement procedures.
• Leadership: Proven ability to lead and mentor a team of enforcement officers.
• Conflict Resolution: Skilled in managing disputes, negotiating compliance, and de-escalating tense situations.
• Investigation Skills: Ability to conduct thorough investigations and ensure proper documentation.
• Communication: Excellent verbal and written communication skills for reports, legal proceedings, and interest-holder engagement.
• Decision-Making: Strong judgment in assessing by-law infractions and determining appropriate enforcement actions.
• Collaboration: Ability to work with municipal departments, law enforcement, and community partners to achieve compliance goals.
• Attention to Detail: High level of accuracy in record-keeping, case documentation, and legal compliance.
  
  

Working Conditions

• Work is performed in both an office and field environments, including residential, commercial, and public spaces. Occasional travel to attend training, professional development events, and inter-municipal meetings.
• Standard business hours, Monday to Friday, with flexibility required for investigations and enforcement activities.
• This role involves potential exposure to confrontational situations, dangerous dogs and dog bites, various weather conditions, including extreme heat, cold, and inclement weather, hoarding situations, pests, mould, vermin, buildings with structural inadequacy, and overall hazardous situations.
• Cognitive demands include making high-level decisions on enforcement priorities, resource allocation, and personnel management and evaluating complex cases and determining appropriate enforcement actions or dispute resolution.
• Physical demands include regular walking, running, bending, crawling, jumping, lifting, biking, and extended periods of sitting and looking at a computer screen.
  
  

If selected for this role, you will need to provide:

• Successful reference check (two work-related references, with a minimum of one being a direct supervisor)
• Satisfactory Criminal Record and Judicial Matters Check
• Proof of Certifications
  
  

Additional Information:

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance. We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

The City of Cornwall is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the City, we respect, encourage and celebrate our diversity. The City of Cornwall is committed to providing accommodation throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs. Please save a copy of this posting for your records. Please ensure that your application clearly demonstrates how you meet each of the required qualifications. Please note, selection for further consideration will be based on the information you provide in your application. Interviews may be conducted virtually through Microsoft Teams or in-person.

To see the full job posting, please visit: https://www.cornwall.ca/en/city-hall/careers.aspx