Technology Analyst Application Support

Posting Date

Job Code: 1345

Location: 530 - Corporate

Bargaining Unit: No

Reports to: Sr Mgr Technology Operations Support

Description

Are you a problem-solver with a passion for technology and a knack for keeping things running smoothly? Purolator is seeking a dedicated Application Support Specialist to join our established and dynamic IT team. In this role, you'll be supporting the applications that run our business. The mix of applications are a split of serverless and traditional client server applications that support our courier network. You will be supporting our operations team on the front lines, ensuring the seamless operation of critical applications and devices used throughout the entire delivery process. From sorting, middle mile, to last-mile delivery, your expertise will keep our operations moving efficiently, directly impacting our ability to deliver packages reliably to our customers.

Responsibilities

• Provide expert-level support for a wide range of operational applications and mobile devices used in package handling, sorting, tracking, and delivery.
• Diagnose, troubleshoot, and resolve technical issues quickly and efficiently, minimizing downtime for critical operations.
• Collaborate closely with operations, IT development, and infrastructure teams to identify root causes of issues and implement permanent solutions.
• Monitor application performance and system health, proactively identifying potential issues before they impact operations.
• Document support procedures, troubleshooting steps, and common issues to further build out a knowledge base.
• Participate in the testing and deployment of new application features and device configurations.
• Train end-users on application functionalities and best practices as needed.
  
  

Additional Responsibilities

• Contribute to the continuous improvement of support processes and tools.
• Assist in the creation of technical documentation and user guides.
• Participate in on-call rotation for after-hours support as required.
• Stay up-to-date with emerging technologies and industry best practices in application support and logistics technology.
  
  

Education and Experience

Education

• Post-secondary education in Computer Science, Information Technology, or a related field is preferred.
• Relevant certifications for AWS or Azure are an asset.
  
  

Experience

• Minimum of 2-3 years of experience in an application support or technical support role, preferably within a logistics, supply chain, or operations-heavy environment.
• Proven experience supporting mobile devices (e.g., handheld scanners, ruggedized tablets) and their associated applications.
• Familiarity with ticketing systems and IT Service Management (ITSM) best practices.
• Experience with SQL for querying databases and troubleshooting application data is a strong plus.
  
  

Competencies

• Problem Solving: Exceptional ability to analyze complex technical issues, identify root causes, and implement effective solutions under pressure.
• Customer Focus: A strong commitment to providing excellent service and support to internal stakeholders.
• Communication: Clear and concise verbal and written communication skills, able to explain technical concepts to non-technical users.
• Teamwork: Ability to collaborate effectively with diverse teams and individuals.
• Initiative: Proactive in identifying areas for improvement and taking ownership of tasks.
  
  

Skills

• Strong knowledge of Windows operating systems and mobile operating systems (Android, iOS).
• Proficiency in troubleshooting network connectivity issues on devices and applications.
• Familiarity with enterprise applications and databases.
• Ability to work independently and manage multiple priorities effectively.
• Excellent organizational and time management skills.
  
  

POSTING DETAILS

Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: Sr Mgr Technology Operations Support

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: [email protected]

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.