Manager, Administrative Services

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Position summary:
The Manager, Administrative Services plays a pivotal role in ensuring the seamless operation of administrative functions across the business unit. Reporting to the Regional Manager, Administrative Services, this role provides strategic leadership to the administrative team, fostering a culture of excellence, collaboration, and continuous improvement. The successful candidate will be a proactive leader with a strong operational mindset, capable of driving efficiency and delivering exceptional internal client service. Occasional travel is required.

• Lead a team of Administrative Professionals to ensure overall quality, consistency and efficiency of administrative support services provided to Partners/Principals, Managers & Accountants of all levels to meet the high standards of client service
• Lead with the Firm’s purpose, strategy and values at the forefront
• Provide insight, feedback and trend data on the performance of the Admin team to Regional Managers, and assist with initiatives and strategies to deliver on the firm’s purpose
• Develop and maintain high quality relationship with all team members, Partner/Principal group, and other stakeholders.
• Collaborate with Partners and Admin team members to improve the internal and external client experience
• Coach and develop Administrative Services team members by providing constructive feedback, regular one-on-one meetings, and development opportunities
• Supervise Administrative Services team’s vacation, work schedules, and locations
• Work with Regional Manager, P&C and Talent Attraction with recruiting, onboarding, and departures of team members
• Manage the Administrative team’s needs and present issues to senior leadership as required
• Assign, distribute, and allocate job responsibilities among team members and manage productivity to ensure maximum efficiency and quality
• Oversee the delivery and efficacy of the team’s training plans
• Participate in cross functional projects such as event planning, coordination for office and real estate support, training admin team members of newly integrated firms, etc.
• Additional duties as assigned

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

• Ability to build relationships with and influence individuals from all areas, role levels and functions in the firm
• Strategic and innovative thinker, able to provide a balanced, practical approach to routine and complex issues
• Calm in times of increased pressures, eager to make a difference and has an infectious can-do attitude
• Able to create the environment for growth and generate energy to inspire and lead
• Strong attention to detail, with high standards of excellence and professionalism
• 3+ Years of leadership experience, including people management and coaching
• 5+ Years in a progressive Administrative or Operations role

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?

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Doane Grant Thornton is committed to employment equity, human rights and respectful workplace principles throughout the life cycle of employment, including at the recruitment and hiring stages. We welcome applications from members of all equity deserving groups, including persons with disabilities, women, racialized and/or Indigenous applicants. Should you require accommodation in relation to the recruitment process, please notify us by emailing [email protected] and we will work with you to meet your accommodation needs.