Mortgage Client Service Representative

Who we are!

One of Canada’s leading alternative mortgage lenders, Alta West Capital has been helping Canadians buy and stay in their homes for more than 30 years. We primarily work with under-served populations, including newcomers to Canada and the self-employed. Our mission is to use innovative financial products to unlock possibilities, providing security and stability for Canadians. The values and principles we follow to live this mission out are:

• We strive for excellence: We cultivate financial success by taking the initiative to develop innovative and effective solutions.
• We succeed together: We are growing in the same direction through collaboration and humility.
• Our word is our bond: Stakeholders trust our people. We earn that trust by being open, reliable, and consistent.
• We practice giving back: We are generous with all our resources for the benefit of those within and outside the organization.

Everyone on our team is expected to play by these rules!

Since 2019, our business has grown >200%; we are a creative and nimble company and are excited for more energetic and innovative folks to be part of our journey.

Who you are!

The successful candidate will exhibit keen attention to detail as well as demonstrate the ability to proactively solve problems and seek solutions in an ever-changing environment. This individual must be able to work well in a team-oriented environment and show a willingness to take on tasks as needed. The Mortgage Officer is an evolving role, and requires an individual that is flexible, and prepared to learn new skills.

Responsibilities:

• Communicate and liaise with all parties (internal and external) involved in the completion of each mortgage transaction – including underwriting and accounting.
• Ensure broker expectations and deadlines are met and service level agreements are achieved in real time.
• Manage the execution of the mortgage commitment with an emphasis on clarity relating to any outstanding conditions that need to be resolved prior to funding.
• Collaborate with legal counsel to ensure compliance with all requirements and timely funding disbursement.
• Assist the Head of Underwriting with ongoing documentation/administrative tasks as required (e.g. updating CRM and loan administration software, KYC/AML screening, and managing the mortgage funding queue to assist with cash management)
• Maintain regulatory compliance standards at all times.

Skills Required

• High attention to detail, accuracy and excellent time management skills.
• Ability to prioritize tasks
• Excellent ability to communicate with a high level of integrity and professionalism.
• Proficient with MS Office product suite and e-mail communication.
• Exceptionally organized
• Possess a high level of initiative to produce accurate work in a fast-paced, dead-driven environment.
• Ability to identify and resolve problems in a timely manner.
• Fluent in verbal and written English.
• Previous experience within the financial services industry is required; mortgage experience deemed an asset.

Only candidates who meet the above qualifications will be contacted.

Salary: $55,000 - $70,000 (commensurate with experience).

Benefits:

• Company social events & volunteering – your co-workers are awesome! (our unbiased opinion)
• Extended health care, Disability and Life insurance – the basics!
• RRSP match – it’s almost like free money!
• Team - we have a lively and collaborative atmosphere where employees are happy to pitch in and help each other out.

How to Apply:

In your cover letter, please include:

• Why you want this role (yes, “money” is a fair answer!).
• What makes you a rockstar candidate.
• How you plan to impress us within your first month.

At Alta West Capital we are proud to offer an equal-opportunity work environment. Alta West prohibits harassment, bullying, or discrimination and encourages equity, diversity, and inclusion regardless of race, religious beliefs, color, gender, gender identity, gender expression, physical limitations, neurodiversity, age, ancestry, place of origin, marital status, source of income, family status or sexual orientation. We also encourage requests for accommodation from applicants with physical or mental limitations.

Reporting To: Chief Risk Officer

Full-Time/Part-Time: Full-Time

Hours of Work: 8:30am-5pm with some flexibility on schedule

Office Location: Calgary - great location! Affordable parking and steps away from Southland C-train station.