Director, Productivity&Buisness Applications

Location: Hybrid (Quebec greater Montreal and/or Eastern Townships preferred)

Here's what we do and why we do it:

We’re on a mission to simplify business IT with cutting-edge cloud solutions—so our customers can focus on what truly matters. Learn more about how we innovate at sherweb.com/about.

Here's how you will contribute to the success of the company

Our team goal is to build a strong product portfolio, define the plan to make plan and guide teams across the organization in delivering valuable product propositions. You will contribute to this goal by being responsible for both product development and support for the commercialization and marketing of our products and services offered to our clients and partners. Succeeding in this role involves aligning the product development operations with marketing activities and the global business strategy to reach sales objectives. To do this, you will collaborate with our Sales and Marketing team.

Here's what your day-to-day will look like in this role

• Lead the execution of the product strategy for the productivity practice (Microsoft 365, Google Workspace, Hosted Exchange) and business applications (Dynamics 365, QuickHelp, Nimble, Letsignit, signNow, SyncMonkey, QuickBooks Online, etc.).
• Build and maintain strong relationships with software vendors. Understand their offerings, processes, billing, channel approach, negotiate terms (incl. NFRs), required certifications.
• Manage and/or work closely with a team of Product Manager
• Participate in the development of the go to market strategy including marketing / sales action plan and the communication strategy
• Lead all relevant executive relationships with Microsoft and other Saas vendors
• Negotiate vendor funding programs and lead their execution to maximise outcomes
• Ensure the creation of sales tools and marketing documents for the partner and reseller audience
• Engage with customers (partners/retail) to understand their needs, gather feedback, and ensure customer satisfaction.
• Participate in the preparation of sales quotes, in close collaboration with the sales, pre-sales and various technical teams
• Collect and analyze market data to orient marketing strategies and partner offers
• Participate in the development and proposition of promotions to our clients
• Analyze sales results periodically and for launches or specific promotional activities
• Participate in fixing customer satisfaction objectives and establish the necessary priorities to reach them
• Actively participate in the preparation and presentation of product training sessions (internally and externally)
• Work with the development, operations, sales, marketing and technical support teams in order to guaranty the products’ success on the market
• Any other task, according to the evolution of the company
  
  

Here's what you need to have and master to get the job

• Bachelor’s degree in Business Administration, or Information Technology, or Computer or Software engineering
• A master’s degree in a relevant field
• 7 years’ experience in product management or in a similar role
• Minimum of 10 years in a role in the information technology industry
• Several years of experience in personnel management and management of technological operations is required
• Minimum of 5 years experience wit Partner, Channel MSP and Microsoft Partner Ecosystem
• Master English, written and spoken
• Solid experience in managing a product portfolio
• Excellent knowledge of the MS Office suite, M365, Copilot, Google workspace, hosted exchange and Dynamics 365
• Certification in product management and Microsoft is considered an asset
  
  

Benefits Of Working At Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• A friendly and diverse work culture with inclusion and equality at the heart of our actions
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Annual salary review based on performance
• Generous and caring colleagues of various professional and cultural backgrounds
  
  

A Flexible Total Compensation Offer

• A base salary ranging from $125,000 to $150,000
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• Flexible benefits plan that adapts to your needs
• Flexible savings fund options
• A monthly home internet allowance
  
  

Considerable growth opportunities

• A career path with opportunities to learn and grow
• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
  
  

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

At Sherweb, we believe in pay transparency and fairness. The salary range provided is intended to give an indication of what you might expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. As such, the final compensation package will be tailored to reflect the specific qualifications and expertise of the chosen candidate, ensuring that we remain competitive and equitable in our offerings.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.