Marketing Engagement Lead

Purpose

The Marketing Engagement Lead (MEL) is the senior point of contact for client accounts at Crisp. This role is responsible for ensuring seamless execution, high-quality delivery, and consistent results across mid- to large-tier clients. Acting as both a strategic advisor and a hands-on leader, the MEL connects client goals with the right team, resources, and processes—bringing clarity, momentum, and accountability to every engagement.
While not positioned as a CMO, the MEL provides senior-level oversight and strategic guidance, serving as a trusted partner who ensures alignment, operational efficiency, and measurable impact across all marketing activities.

The MEL works closely with Crisp’s CEO and General Manager and will receive coaching and support as they grow into and through this role for the best client outcomes.

Location: Vancouver, BC

• Two days (Tuesdays and Thursdays) at our office located at 877 E Hastings in Vancouver
• Three days at home (Mondays, Wednesdays and Fridays)

Salary: $80,000 to $95,000 + incentive

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for a portfolio of clients.
• Lead client engagements with a focus on strategic clarity, execution quality, and marketing impact.
• Conduct regular check-ins and strategic reviews with client leadership.
• Build lasting relationships rooted in trust and transparency.
• Listen deeply to client concerns and advocate for their needs internally.

Strategic Oversight & Advisory

• Understand each client’s business model, growth plan, and competitive context.
• Translate business goals into actionable marketing priorities.
• Partner with internal Marketers and Specialists to ensure clear alignment across workstreams.
• Coach clients on how to integrate marketing initiatives across their organization - from internal activation to managing change and communicating with other departments.

Client Satisfaction & Retention

• Monitor client satisfaction and proactively resolve emerging issues.
• Help clients see the full value of our work by connecting marketing outputs to measurable business outcomes.
• Act as a steady, solutions-oriented presence - especially during leadership changes, team shifts, or high-growth periods.

Support for the Marketing Delivery Team

• Collaborate with Coordinators, Strategists, and Marketing Managers to align on client needs and project expectations.
• Support the integration of external CMOs and subject matter experts (e.g. brand, automation, analytics) as needed.
• Monitor account performance against goals, budgets, and timelines.
• Contribute to resource planning and forecasting for your client portfolio.

Ideal Profile

• Degree in business, marketing, communications, or related field. MBA a strong asset.
• 8–10 years of marketing or agency experience, including senior-level client-facing roles.
• Strong experience working directly with entrepreneurs and executive teams of mid-sized businesses ($5M–$50M in annual revenue).
• Proven ability to turn business strategy into clear marketing direction and manage cross-functional delivery.
• Skilled at building trust with clients and guiding internal teams toward strong results.
• Operationally minded with a sharp eye for balancing quality, efficiency, and delivery capacity.
• Experience with agency tools like ClickUp, Productive, Slack, and Pipedrive is preferred.

Why Work Here

• Values-Driven Culture: Join a team that lives by its values, including Constant Learning, Sharing is Caring, and Be Human, fostering an environment of growth, generosity, and authenticity.
• Commitment to Growth: Thrive in a workplace that prioritizes learning and innovation, encouraging iteration and a mindset of continuous improvement.
• Diverse and Meaningful Work: Work with a variety of clients across industries, solving unique challenges and making a real impact.
• Flexibility and Balance: Enjoy flexible working hours and extended long weekends.
• Corporate Citizenship Program: Take pride in contributing to initiatives that support our community and promote social responsibility.
• Team Collaboration: Be part of our studio environment and join a supportive, inclusive team that values creativity, shared ideas, and teamwork.
• Competitive Benefits: Benefit from competitive salaries, profit-sharing opportunities, sales referral program and recognition for your contributions.
• Purposeful Impact: Contribute to positive business change by supporting entrepreneurs and delivering transformative marketing leadership.

Diversity and Inclusion at Crisp

At Crisp, we believe diversity is essential to creating the best solutions and driving meaningful impact. We are committed to building an inclusive workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. We celebrate unique perspectives, backgrounds, and experiences, knowing they make our team stronger and more innovative.

We welcome applications from individuals of all races, ethnicities, genders, sexual orientations, abilities, and backgrounds. If you’re passionate about marketing, thrive in a collaborative environment, and are excited to contribute to a values-driven company, we encourage you to apply and grow with us.

At Crisp, you belong. Let’s make an impact together.

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