Team Leader - Hourly wage of $23/hour - Ski Pass
Ski Butlers
Date: 10 hours ago
City: Whistler, BC
Contract type: Full time
Seasonal (Seasonal)
Job Title: T eam Leader
Location: Whistler, Canada
Terms: Seasonal, full time roles available
Pay : $2 3 /hour base wage, plus tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers Is The Global Leader In Ski And Snowboard Rental Delivery Now Servicing Over 40 Resorts In North America And Europe. This Was Made Possible By Embodying Our 5 Core Values Listed Below
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About The Role
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks And Benefits
Job Title: T eam Leader
Location: Whistler, Canada
Terms: Seasonal, full time roles available
Pay : $2 3 /hour base wage, plus tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Previous hospitality experience preferred, not required !
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration, accountability and fun above all else . Our mission is to make ski vacations convenient by tapping into our shared passion, culture and fun work environment to create a customer experience unlike any other.
Ski Butlers Is The Global Leader In Ski And Snowboard Rental Delivery Now Servicing Over 40 Resorts In North America And Europe. This Was Made Possible By Embodying Our 5 Core Values Listed Below
Service | Simple | Purposeful | Curious | Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don't stop there. Our culture is about being a part of something bigger. Whether it's contributing to our net zero climate initiatives, building lifelong friendships or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.
About The Role
Team leaders (aka shift managers) are responsible for upholding Ski Butlers customer service standards while managing the flow of day-to-day operations. No two days are the same as a team leader! Adapting to the environment, managing expectations and leading by example are all qualities of highly effective leadership, especially in this role.
Perks And Benefits
- Compensated Ski pass for Whistler Blackcomb
- A bility to ski everyday * (Barring any pass blackout days)
- A ccess to 645+ industry discounted brands through Expertvoice
- D iscounted access to Rossignol/Dynastar/Lange equipment
- L ocation specific, customer service-based bonuses (4 total in-season)
- Opening and closing the shop daily
- Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
- Plan delivery routes, support calls and pickups for the current and upcoming shift.
- Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
- Dispatch ski technicians on reactive support calls
- Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.
- Upselling existing guests via phone calls/texts in predelivery communication
- Setting up the next shift for success
- Sizing guests in the proper equipment for orders as they come into our system
- Schedule work assignments for the following shift.
- Real-time feedback and coaching, both positive and constructive, to ensure we are meeting our Key Customer Requirements
- Assisting labor management during slow periods
- Taking reservations and issuing refunds
- Assist with delivery and support service operations as needed
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