Customer Account Representative - Contract

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.

Role Summary

The incumbent of the position is responsible for the protection of the Company’s assets - retail and lease portfolio - by ensuring that customers make payments in a timely fashion and meet their contractual obligations.

Key Responsibilities

• Handle customers with past due accounts on a timely basis to optimize loss prevention;
• Approve extensions on loan/Deferral on lease contracts up to two months;
• Adherence to collection guidelines and various laws pertaining to collection activities;
• Work to in protecting the company’s interest with outside suppliers (legal counsel, bailiffs, lawyers etc. )
• Request authorization of payments for bailiffs, towing company, storage, collection agencies, etc.;
• Complete all documents related to closing repossession files;
• Assist Customer Care representatives and Insurance Specialist as required;
• Be an educational and operational resource for customers in leasing and financing;
• Participate in the performance of other duties and assignments at the request of the Customer Accounts Supervisor and Manager
  
  

Formal education

• DEC required
• Bachelor degree (in Finance, Management, Business Administration), an asset.
  
  

Experience

• Minimum 3-5 years of experience in collections is required
• Experience with negotiation is required.
  
  

Skills

• Strong oral and written communication skills including excellent telephone skills and techniques;
• Attentive to details as well as its accuracy;
• Work with minimum supervision;
• Ability to manage multiple priorities and tasks at the same time
• Ability to promote a cooperative environment and to build team cohesiveness;
• Excellent negotiation skills and able to take decisions
• Excellent customer service skills
• Excellent time management skills
• Good knowledge of MS Office (Word, Excel);
• Strong interpersonal skills;
• Results oriented.
• Fluent in both English and French
• General knowledge of an automobile retail operation
• General knowledge of accounting and collection practices
  
  

Work schedule

• Day shift: Monday to Friday 8a.m to 6:00p.m
• Must be available to work on different shifts if required.
• Temporary Assignment for 12 months
  
  

Fully Remote

Primary Location

Canada-Quebec-St-Laurent