Customer Service Representative

Location: Surrey, BC, Canada

Employment: Full-time

Creator Warehouse (CW) is looking for a Customer Service Representative to help ensure we keep up with ever-changing customer demand. We want the same amazing, high-quality Linus Tech Tips (LTT) merchandise that we’ve become known for to carry over to the after sales experience!

At Creator Warehouse, we know that maintaining a solutions-oriented, friendly, and accessible customer service team is paramount to ensuring our customers continue to support us. Reporting to the Manager, Customer Service, you’ll be on the front lines, ensuring that the needs of our customers are being met in a timely manner. You’ll also ensure that those needs are communicated internally so that we can improve our entire organization in response to customer feedback. Working just a room away from the designers of our products, you’ll have a wealth of knowledge and support to assist you along the way!

As a Customer Service Representative, your responsibilities include, but are not limited to, the following:

Duties:

• Responding to lttstore.com customer inquiries via email and live chat in an efficient, friendly, and professional manner
• Engaging with our customers to provide excellent service including processing refunds, exchanges and credits for returned merchandise
• Categorizing interactions with customers for the purpose of gathering data and responding to customer issues on a macro level

Job Requirements:

• Minimum of 1 year of experience in a customer service role or other customer-facing environment
• Experience using common ecommerce/helpdesk software such as Shipstation, Shopify, Gorgias, or similar
• Strong English language fluency and written communication skills
• High emotional intelligence & ability to understand and empathize with our customers
• Excellent interpersonal skills and ability to interact with people of varying personalities
• Strong attention to detail
• Typing speed of 60 words per minute or faster

Assets:

• Prior experience using helpdesk/CRM software such as Gorgias, ZenDesk, Salesforce, etc. is considered a plus.
• French language skills are considered a plus
• Flexible schedule with availability to work extended hours when needed
• Interest in e-commerce

Compensation:

For this position, the typical hiring wage range falls between $24 CAD per hour. The base pay is based on market location and may vary depending on job-related qualifications such as knowledge, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives.

Job Perks

• Professional Development - Reimbursement of eligible skills development programs and courses.
• Health Coverage - Extended health benefits and dental plan.
• Paid Time Off - Paid personal leave as well as vacation time.
• Employee Wellness - Flexible schedules, frequent game nights, and exciting company outings.
• Phone Plan - We provide a comprehensive phone plan for our employees.
• SWAG - Access to swag from lttstore.com, tech, and other goodies.
• Group Retirement Savings Plan - A generous employer matching plan for your retirement.

Equal Opportunity Statement

Creator Warehouse (CW) is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, place of origin, religion, family status, marital status, physical disability, mental disability, sex, age, sexual orientation, gender identity or expression, political belief, or conviction of a criminal or summary conviction offence unrelated to employment.

At CW, we’re committed to building a workforce that is representative of the audiences we create for, by building a culture where everyone feels like they belong.

Job Type: Full-time

Pay: $23.00-$25.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you currently able to work in Canada? Note: this does not mean "I can work in Canada as long as an employer sponsors me", it means "I can start work tomorrow".

Work Location: Hybrid remote in Surrey, BC