Customer Renewals Team Specialist (2025-040)

Do you want to join a diverse and global team that is revolutionizing the cardiovascular healthcare industry? Circle CVI is hiring!

About Circle Cardiovascular Imaging

Circle’s vision is to enable healthier Lives through better imaging by transforming cardiac magnetic resonance imaging (MR) and other advanced imaging technologies to improve Cardiovascular Care. Circle Cardiovascular’ s CVI42 is the Cardiac MR market leader imaging processing software.

Circle Cardiovascular Imaging (Circle) designs, builds, and implements the best-in-class cardiovascular Magnetic Resonance Imaging solutions. At the heart of everything we do is our unrelenting drive to continually offer better solutions for healthcare providers that improve healthcare outcomes. This fuels our creativity, informs our decisions and it is the reason we are passionate about our work and most importantly why we are successful. We are careful stewards of resources focused on optimizing both customer and investor value. We strive to make Circle a place where employees are highly valued, engaged, and have opportunities for professional development. Our roots are medical and digital, our passion is contagious, and our people are amongst the best.

Position Overview

Reporting to the (Director, Renewals & Enablement), the Customer Renewals Team Specialist

(CRT) helps develop customer relationships that promote customer growth, retention and loyalty.

By engaging customers to deepen and strengthen relationships, you will increase account

transparency and leverage that information to build an account strategy in partnership with Sales

Account Executives (ASE). You will engage with new, existing and prospective customers

promoting Circle products and driving customer satisfaction, ensuring growth and revenue targets

are achieved. Additionally, you will be held accountable for, and contribute to implement CRM and

Marketing strategies.

The CRT member will be responsible for sales and administrative duties performed accurately

and on time, and growth within designated accounts, through sales of all products, licenses and

services, contract renewals, and management of trial licenses. Using the experience gained from

the field and the voice-of customer (VOC), the CST is actively assisting in the improvement of the

CRM and the implementation of the Marketing Strategies. The CRT will follow up in a timely

manner with all designated leads, collect and report pre and post sales customer VOC and be a

student of the Circle Sales and Marketing pipeline process so that steps are followed when

transitioning prospects to opportunities.

General Responsibilities

The following duties are not intended to serve as a comprehensive list of all duties performed by

all employees in this classification. Shown are duties intended to provide a representative

summary of the major duties and responsibilities. You may not be required to perform all duties

listed and may be required to perform additional, position-specific duties as required.

• Manage the full renewal cycle for an assigned portfolio of accounts, ensuring on-time and accurate contract execution.
• Proactively engage with customer stakeholders to confirm satisfaction, address risks, and secure renewal commitments.
• Partner with Support, Customer Success Managers and Sales to identify opportunities to prevent down-sell or churn.
• Accurately forecast renewal revenue, providing visibility to leadership on pipeline health and risk status.
• Negotiate renewal terms, pricing, and contracts in alignment with Circle’s policies and approval processes.
• Maintain accurate records in Salesforce and DealHub, ensuring quotes, contracts, and forecasts are up to date.
• Escalate at-risk renewals early and collaborate cross-functionally to develop retention strategies.
• Support transitions to subscription models (Evolve, Evergreen, TAP) and ensure customers understand value propositions.
• Partner with finance to resolve billing or payment issues tied to renewals.
  
  

Required Skills/Experience

• Experience in previous sales roles, preferably in selling sophisticated technology and ideally in the medical tech sector
• Good understanding of the healthcare industry
• Excellent use of technology
• Extensive experience of Salesforce or any other CRM platform
• Structured: leads the customer through the process, is organized and responsive
• Outstanding collaboration and interpersonal skills; professional presence and behavior with the ability to handle diverse situations
• Outstanding listening, comprehension, and clear, concise and grammatically correct oral and written communication skills
• Confident: believes in own abilities and can handle rejection
• Focused: does not get sidetracked, knows the destination (the "close")
• Outgoing: projects a great professional first impression is energized always
• Ability to interact with all levels of the organization
• Be detail oriented and have excellent time management skills
  
  

About The Benefits

• Competitive compensation and vacation
• Transportation allowance
• Flexible working arrangements
• Employee Wellness Program
• Professional development and tuition reimbursement program
• Gratifying internal recognition/kudos programs
• Annual salary review – based on company and individual performance
• Fun, inclusive, ego-free environment where diversity and individual thoughts are encouraged and valued
  
  

Upon joining Circle CVI, you will be welcomed into a collaborative and supportive company with uncompromising values on quality, innovation, culture, and customer service. Join us in changing the medical technology world and submit your application below!