Guest Experience Associate (Resort)

We are looking for a Hospitality Customer Support Associate to join our team. In this role, you will be the first point of contact for guests — assisting with inquiries, handling reservations, resolving concerns, and ensuring that every interaction reflects the high standards of CEM Resorts.

Key Responsibilities

• Respond promptly to guest inquiries via phone, email, and in-person interactions.

• Assist guests with reservations, check-ins, and check-outs.

• Provide information on resort services, amenities, and local attractions.

• Resolve guest issues or complaints in a professional and empathetic manner.

• Work closely with other departments to ensure smooth guest experiences.

• Maintain accurate records of guest interactions and transactions.

• Uphold CEM Resorts’ standards of hospitality, professionalism, and guest satisfaction.

Qualifications

• Previous experience in hospitality, customer service, or a related role is preferred.

• Strong communication and interpersonal skills.

• Problem-solving ability with a calm and empathetic approach.

• Basic computer and reservation system knowledge.

• Ability to work flexible shifts, including weekends and holidays.

• A positive, guest-first attitude.

What We Offer

• Competitive pay and benefits.

• Training and development opportunities.

• A supportive and inclusive team culture.

• Opportunities for growth within the resort.