UX Communications & Marketing Coordinator (12-month contract/acting assignment)

Hiring for two (2) positions

The opportunity

The UX Communications & Marketing Coordinator creates engaging content and helps design exceptional omnichannel member experiences. Increasing self-service efficacy and reducing assisted-service reach will be the focus of our digital first strategy. The Coordinator plays a key support role on the team. The ideal candidate is a creative problem solver with an analytical slant and a team player who values innovation, has a solutions-oriented mindset and a great sense of humour.

Who You'll Work With

Reporting to the Senior Manager, Member Services UX Communications & Marketing, the UX Communications & Marketing Coordinator will collaborate with colleagues within Communications & Marketing and the broader ExDI team, and pitch-in with additional projects, as needed.

What You'll Do

• Create content in the member voice that simplifies technical and complex information, supports our digital-first strategy and improves the user experience
• Write and edit content member channels, including emails, secure and public websites, microsites, videos, presentations, etc.
• Support our Member Relations strategy by developing clear, engaging narratives for key stakeholders to build and maintain trust
• Explore emerging AI capabilities and effectively utilizes AI-driven tools and technologies to streamline and enhance content strategy, and the content creation and editing process
• Monitor our Facebook page daily, draft and post content to boost engagement and build a community of peer-to-peer learning, maintain an editorial calendar and coordinate postings with partners in corporate Marketing & Communications
• Work with partners across the organization to help optimize the omnichannel experience
• Work with videographers and designers to support the creation of non-written communications materials and UX design opportunities
• Help develop and implement communications plans, digital-first omnichannel strategy and Member Relations strategy
• Monitor member feedback and sentiment to help identify trends, concerns and opportunities
• Support proactive crisis communication efforts by monitoring issues, preparing messaging, and helping deliver timely, accurate and reassuring updates
• Support the creation and management of Salesforce email templates, Smartletters, Wordman letters
• Participate in cross-functional project teams and bring forward new ideas
• Support metrics reporting for UX Communications & Marketing team, including actively monitoring campaigns and general website traffic
• Participate in efforts to make the member channels as efficient and effective as possible.
• Support UX research efforts and recommendations
• Assist with the rollout of new campaigns, experiments, initiatives, etc.
• Support MS town halls and other in-person and online events
  
  

What You'll Need

• Undergraduate degree in communications, marketing, journalism or a related discipline or other relevant training
• 2-3 years of communications and marketing experience
• Strong writing and editing skills
• Experience in issues or crisis management is an asset
• Adept at integrating AI tools into creative process, such as content ideation, editing, etc., while maintaining authentic and human-centred approach to storytelling
• Client-focused, motivated, proactive, forward-thinking, detail-oriented, organized and diplomatic
• Excellent analytical and problem-solving skills
• Ability to learn & work independently and as a part of a team
• Ability to manage multiple deadlines and projects efficiently
• Competency in the Microsoft Office Suite (Word, Excel and PowerPoint)
• UX experience is an asset
• Knowledge of AEM, Salesforce and HTML is an asset
• Fluency in French is an asset
  
  

What We’re Offering

• Competitive compensation
• Numerous opportunities for professional growth and development
• A flexible/hybrid work environment combining in office collaboration and remote working
• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
• Employee discount programs including Edvantage and Perkopolis
  
  

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How To Apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request ([email protected]) for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

Ontario Teachers’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Ontario Teachers’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

To learn more about how Teachers’ uses AI with your personal information, please visit our Privacy Centre.

Functional Areas

Member Services

Vacancy

Current

Requisition ID

6608