Clerk - Union

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Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

Job Responsibilities

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
• Participation in Interment Verification Process
• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
• Creates a sense of concern and empathy with client family members
• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job
  
  

MINIMUM Requirements

Education s

• High school diploma or equivalent
  
  

Experience

• One (1) year experience in an office clerical capacity
  
  

Knowledge, Skills And Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console
• Good verbal and written communication skills
• Basic mathematic skills
• Ability to apply common sense understanding to carry out written or oral instructions
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player
  
  

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Comply with Field dress code policy
  
  

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently
  
  

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 25 pounds
  
  

Work Hours

• Working beyond “standard” hours as the need arises
  
  

Pay

• $20.23/hr during probation and $26.83/hr after probation edsn (After 3 months/90 days)
  
  

Postal Code: V5G 3M1

Category (Portal Searching): Operations

Job Location: CA-BC - Burnaby