AMLOSE232 - Lead Operations Support Engineer
S M Software Solutions Inc
Date: 3 days ago
City: Toronto, ON
Contract type: Full time
Job Title – AMLOSE232 - Lead Operations Support Engineer
Client – S&P Global
Office location: - Canada, (Need someone from East coast), Onsite
Type: Fulltime with Altimetrik.
Description
Required Skills & Qualifications:
Experience
If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: [email protected]
Without mandatory documents, we cannot submit a candidate.
If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.
Client – S&P Global
Office location: - Canada, (Need someone from East coast), Onsite
Type: Fulltime with Altimetrik.
Description
Required Skills & Qualifications:
Experience
- L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).
- Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.
- Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.
- Deep understanding of cloud-native application support in AWS.
- Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).
- Strong troubleshooting and RCA skills, especially in production environments.
- Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.
- Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.
- Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.
- Problem-Solving & Troubleshooting:
- Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.
- Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.
- Strong leadership and mentoring capabilities.
- Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.
- Attention to detail and a proactive approach to identifying and solving problems.
- A strong sense of ownership and accountability for the stability and reliability of production systems.
- This position requires the flexibility to work in rotating shifts to ensure 24/7 support
- coverage, including nights, weekends, and holidays as required
If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: [email protected]
Without mandatory documents, we cannot submit a candidate.
- Updated Resume in word format (Mandatory)
- Skills Matrix and References (Mandatory)
- Expected hourly rate (Mandatory)
- Visa Status (Mandatory)
- LinkedIn ID (Mandatory)
If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.
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