Account Receivable Coordinator

Position Summary

The AR Coordinator, reporting to the Senior AR Manager, will support the Cash Application and Collection Teams. The successful candidate’s mandate will be to proactively complete specific daily AR tasks with accuracy. This position will require direct collaboration with the AR team lead, as well as external customers with a focus on customer service.

Duties And Responsibilities

• Patient follow-up calls for outstanding accounts
• Process customer payments by credit cards.
• Responsible for tracking and monitoring accounts to ensure files are not delinquent
• Develop relationships with payer organizations to review and discuss complex/difficult coverage cases.
• Liaise with Program managers and Pharma Companies regarding billing and payment issues as required
• Manage inbound and outbound communication from customers, programs, insurances in a professional and friendly telephone manner.
• Audit assigned aging reports to identify delinquent accounts and assess appropriate collection activity, providing a proactive approach to collecting past due receivables.
• Recommend procedures to ensure minimal errors in billings and proper cash applications
• Review and respond to Customer AR inquiries via Departmental AR email and AR phone lines
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
• Perform accounts receivable (AR) and collections activities for the Long-Term Care (LTC) division.
• Handle manual submissions/resubmissions to ODB (Ontario Drug Benefit program).
• Apply ODB payments and Ontario Health payments through cash application processes.
• Process rejection resubmissions accurately and timely (OH) billing files.
• Assist with other finance and revenue cycle duties as assigned
  
  

Core Qualifications

Education & Experience

• High school diploma or equivalent; completion of a collection course/program is preferred.
• Intermediate knowledge of MS Office (Word, Excel, and Outlook).
• 1+ years credit and/ or collection related experience, healthcare/insurance is preferred
• Experience in healthcare or pharmacy billing preferred, especially within Long-Term Care settings.
• Proficiency in Kroll and other pharmacy management systems.
• Familiarity with cash application procedures and RA file interpretation.
• Knowledge of ODB submissions and payment systems a strong asset.
• Strong attention to detail and excellent problem-solving skills.
• Ability to work independently and manage multiple tasks effectively.
  
  

Competencies & Skills

• Previous experience in pharmacy cash processing is highly preferred
• Results-oriented and organized with a strong work ethic, focused on consistently producing accurate, high quality work.
• Must be able to exercise good judgement.
• Innovative, self-starter with the ability to work proactively and think independently.
• Works well under pressure while maintaining a professional approach and communications.
• Exceptional interpersonal skills and the ability to work independently and as part of a team.
• Excellent communication skills (written and verbal) and the ability to confidently interact with internal and external customers.
• Strong problem-solving and critical-thinking skills; able to identify issues, and propose viable solutions.
• Strong attention to detail is critical.
• Must demonstrate exemplary customer service skills.
• Thrive in a fast-paced, changing environment.
• Knowledge of AR collections best practices
• Familiarity with Canadian healthcare billing (especially Ontario)
• Proficiency with Microsoft Excel and financial systems
  
  

Primary Location

ON-London