Analyst, HR Shared Services
Definity
Date: 13 hours ago
City: Waterloo, ON
Contract type: Full time
Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
As an Analyst, HR Shared Services, you’ll be a key contributor to delivering seamless HR operational support and outstanding service to employees and leaders across Definity. You’ll be part of a dynamic team that serves as the first point of contact for HR inquiries, offering guidance and efficient resolution across the full employee lifecycle—from onboarding to offboarding, including retirement, job changes, leaves of absence, payroll, and more.
You’ll also play a vital role in maintaining the accuracy and integrity of our HCM system data and processes, ensuring a smooth and consistent employee experience.
What can you expect from the role?
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot — you deserve it, and we’ve got it:
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
As an Analyst, HR Shared Services, you’ll be a key contributor to delivering seamless HR operational support and outstanding service to employees and leaders across Definity. You’ll be part of a dynamic team that serves as the first point of contact for HR inquiries, offering guidance and efficient resolution across the full employee lifecycle—from onboarding to offboarding, including retirement, job changes, leaves of absence, payroll, and more.
You’ll also play a vital role in maintaining the accuracy and integrity of our HCM system data and processes, ensuring a smooth and consistent employee experience.
What can you expect from the role?
- Provide support and counsel to employees and leaders on HR processes
- Respond to HR inquiries, researching and collaborating with subject matter experts when needed.
- Manage short-term disability cases with confidentiality and care, in partnership with third-party providers.
- Execute HR transactions in the HCM system, ensuring data integrity across employee lifecycle events, talent acquisition, learning and development, recognition, and separations.
- Support the rollout and ongoing administration of HR programs and initiatives.
- Provide guidance on employment policies and practices and contribute to their continuous improvement.
- Identify opportunities to enhance processes and positively impact the employee experience.
- Monitor service metrics and take proactive steps to optimize service delivery.
- Maintain clear and up-to-date documentation for key HR processes and standard operating procedures.
- Participate in HR projects aligned with organizational and personal development goals.
- Highly organized, self-driven, and customer focused.
- A strong communicator with excellent interpersonal skills and a commitment to confidentiality.
- Detail-oriented and adaptable to shifting priorities.
- Passionate about identifying and actioning process improvements enabling exceptional service.
- Skilled at problem-solving and implementing practical solutions.
- Comfortable managing multiple tasks and deadlines in a fast-paced environment.
- 2–3 years of experience in a similar HR role.
- Post-secondary education in Human Resources or Business.
- Familiarity with Oracle Cloud HCM or similar systems.
- Experience with leave of absence administration is preferred
- Exposure to employee relations is an asset.
- Proficiency in French is an asset.
- CHRP/CHRL designation completed or in progress preferred
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Go ahead and expect a lot — you deserve it, and we’ve got it:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
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