Property Administrator
Hazelview Properties
Date: 12 hours ago
City: Ottawa, ON
Contract type: Full time
As a Property Administrator, you are the operational heartbeat of our apartment communities. You’re the first point of contact for residents and a key support to the on-site team — ensuring day-to-day operations run smoothly, communication is clear, and residents feel heard, supported, and proud to call Hazelview home.
This is a dynamic role for someone who thrives in a people-focused, fast-paced, and purpose-driven environment. You’ll handle a blend of customer service, administration, lease coordination, and operations — all while playing a crucial role in enhancing resident satisfaction and the overall success of the property.
If you're passionate about community, take pride in your organizational skills, and bring a service-first mindset, this opportunity is for you.
Who You Are
You’re a natural multitasker who genuinely enjoys helping others. You’re organized, detail-oriented, and dependable — the person who always follows through. Whether it’s managing paperwork, handling a resident concern, or assisting with building operations, you approach each task with professionalism and care.
You're passionate about delivering great service, thrive in a busy environment, and are always two steps ahead. If something needs to get done, you're on it. You bring a calm, solutions-focused attitude to every challenge — and you genuinely care about making your community a better place to live.
What You Bring To The Table
As a Property Administrator, you’ll play a vital role in the day-to-day success of our communities. You’ll ensure seamless operations at the property level and deliver exceptional support and service to our residents — helping to make Hazelview Properties the landlord of choice.
Resident Experience & Customer Service
At Hazelview, we don’t just offer jobs — we build careers and community. We believe in rewarding great work, supporting your well-being, and helping you grow every step of the way.
Here’s What’s In It For You
Competitive Pay
We offer a strong base salary that reflects your experience — plus performance-based bonus potential.
Time to Recharge
Enjoy generous paid vacation, personal days, and wellness time because balance matters.
Health Comes First
Comprehensive health and dental benefits to support you and your family’s well-being.
Mental Health & Wellness Support
Access to confidential mental health resources, wellness programs, and an Employee Assistance Program (EAP) — because we care about the whole you.
Recognition That Matters
Our employee recognition programs celebrate your wins, big and small.
Growth & Learning
Fuel your future with continuous development opportunities, mentorship, and access to learning resources.
Inclusive Culture
Join a team that’s diverse, inclusive, and values-driven — where your voice is heard and your work makes an impact.
About Us
Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.
At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.
Vision: “We create value for people and places”.
Our Core Values
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability
This is a dynamic role for someone who thrives in a people-focused, fast-paced, and purpose-driven environment. You’ll handle a blend of customer service, administration, lease coordination, and operations — all while playing a crucial role in enhancing resident satisfaction and the overall success of the property.
If you're passionate about community, take pride in your organizational skills, and bring a service-first mindset, this opportunity is for you.
Who You Are
You’re a natural multitasker who genuinely enjoys helping others. You’re organized, detail-oriented, and dependable — the person who always follows through. Whether it’s managing paperwork, handling a resident concern, or assisting with building operations, you approach each task with professionalism and care.
You're passionate about delivering great service, thrive in a busy environment, and are always two steps ahead. If something needs to get done, you're on it. You bring a calm, solutions-focused attitude to every challenge — and you genuinely care about making your community a better place to live.
What You Bring To The Table
- 3+ years in customer service, administration, or property-related roles
- High school diploma (or equivalent); post-secondary education is an asset
- Proficient with Microsoft Office, email, and general digital tools (Yardi experience is a plus!)
- Knowledge of multi-residential property is an asset
- A strong communicator — clear, respectful, and responsive
- Able to manage your time, prioritize tasks, and stay composed under pressure
- Demonstrated integrity, confidentiality, and a proactive attitude
- A collaborative spirit and personal commitment to equity, inclusion, and respect
As a Property Administrator, you’ll play a vital role in the day-to-day success of our communities. You’ll ensure seamless operations at the property level and deliver exceptional support and service to our residents — helping to make Hazelview Properties the landlord of choice.
Resident Experience & Customer Service
- Provide a high level of service and support to residents — with professionalism, empathy, and responsiveness
- Address and resolve resident issues, inquiries, and service requests promptly and effectively
- Be a visible and approachable presence for residents seeking information about their suite, building, or community
- Manage day-to-day office operations: supply orders, file management, emails, calls, and walk-in support
- Ensure lease terms are upheld, including the handling of deposits, charges, and lease compliance
- Administer rent collections, manage receivables, track insurance compliance, and process vacancy notices
- Prepare files and documentation for hearings and legal procedures, including notices and backup materials
- Process and track Purchase Orders and participate in administrative special projects as needed
- Handle resident correspondence and notices in accordance with local housing laws (e.g., N4s, L1s, bylaw notices)
- Receive and schedule service requests with vendors and internal maintenance teams
- Support move-in and move-out coordination, ensuring a smooth resident experience
- Assist with onboarding and training of new administrative team members
- Support day-to-day property needs and jump in wherever help is needed
- Assist with Payscan invoice processes and payment tracking
- Review and submit status change forms to lease administration at head office
- Ensure accurate documentation and support for all accounting-related resident and property records
At Hazelview, we don’t just offer jobs — we build careers and community. We believe in rewarding great work, supporting your well-being, and helping you grow every step of the way.
Here’s What’s In It For You
Competitive Pay
We offer a strong base salary that reflects your experience — plus performance-based bonus potential.
Time to Recharge
Enjoy generous paid vacation, personal days, and wellness time because balance matters.
Health Comes First
Comprehensive health and dental benefits to support you and your family’s well-being.
Mental Health & Wellness Support
Access to confidential mental health resources, wellness programs, and an Employee Assistance Program (EAP) — because we care about the whole you.
Recognition That Matters
Our employee recognition programs celebrate your wins, big and small.
Growth & Learning
Fuel your future with continuous development opportunities, mentorship, and access to learning resources.
Inclusive Culture
Join a team that’s diverse, inclusive, and values-driven — where your voice is heard and your work makes an impact.
About Us
Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.
At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.
Vision: “We create value for people and places”.
Our Core Values
- Trust
- Ambition
- Collaboration
- Ownership Mindset
- Having Fun
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability
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