Front Desk Receptionist / Administrative Assistant

Position Type: Full Time

Department: Corporate Admin

Work Location: Markham

Work Arrangement: On-Site

Work Hours: Monday to Friday - 9:00 am - 5:00 pm

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
  
  
  

The Opportunity:

We are currently hiring a Front Desk Receptionist/Administrative Assistant for our Markham, Ontario (head office location). The ideal person for this job will be a proactive problem solver with exceptional communication skills and meticulous attention to detail and has previous experience working in an office environment, performing administrative duties. They will also be required to organize and coordinate special projects.

The Front Desk Receptionist/Administrative Assistant must be creative and enjoy working within a small but growing entrepreneurial environment that is mission-driven, results-driven, and community-oriented. Given the changing nature of the executive landscape, we rely on our assistants for flexibility and foresight, while maintaining confidence related to high-level systems and operations.

Additionally, the Front Desk Receptionist/Administrative Assistant will provide support to the office team by performing reception and administrative duties.

A Day in the Life (What you will do here):

• Perform receptionist duties, including greeting visitors and responding to in-person inquiries.
• Follow security protocol to sign in guests and handoff to Sentrex employees.
• Provide white-glove customer service both in person and over the phone.
• Operate soft phone system (TalkDesk)- answer phone, redirect calls, and respond to general inquiries.
• Manage multiple mailboxes, responding promptly.
• Provide effective and timely management and processing of incoming and outgoing mail, faxes, internal, and courier documents.
• Scan, record, and forward mail to appropriate departments and file according to document retention policy.
• Escalate and action on time-sensitive/urgent correspondence according to standard operating procedures.
• Arrange meetings and special functions, book and manage meeting rooms, arrange catering, contact appropriate personnel, send invitations, circulate notices and/or agendas, and record and distribute minutes.
• Order and maintain office supplies, new employee welcome kits, and kitchen resources (ie. coffee/vending machines)
• Operate office equipment such as photocopiers, carry out minor maintenance such as loading paper, remove paper jams, cleaning glass, and changing toner cartridges.
• Additional duties as determined by the Manager
  
  
  

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college secretarial and/or extensive experience in office management, administrative, and reception services.
• Minimum of 3-5 years of experience in an administrative role.
• Knowledge of general office management and administration procedures.
• Bilingual in English & French is considered a strong asset.
• Superb written and verbal communication skills.
• Able to accurately input information into various paper and electronic forms, with attention to detail and accuracy being essential.
• Ability to learn quickly and adapt in multitasking, fast paced, and changing environment.
• Strong organizational skills with the ability to handle changing priorities effortlessly.
• Proficiency in Microsoft Office suite, phone systems, and experience working with databases (i.e., ERP/CRM).
• Self-directed individual who can work independently with minimal supervision.
• Previous experience working with a high level of confidentiality and privacy protection, adhering to strict confidentiality protocol for handling patient and customer data
• Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge.
• High degree of professionalism and white-glove customer service-oriented.
• Strong organizational skills with the ability to cope with changing priorities.
• Experience working with Patient Support Programs is an asset
  
  
  

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.
  
  
  

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
  
  
  

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.