PC Refresh Project Analyst

About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen! Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

• Provide a high level of customer service in person and over the phone in support of the annual PC refresh project
• Imaging, Configuration and Deployment of Desktops, Laptops and Toughbooks
• Troubleshoot and configure mobile devices, phones, printers and other computer and telecommunications equipment.
• Knowledge of SCCM deployment console and admin console is an asset.
• Strong knowledge of MS Office Suite and Active Directory
• Document procedures, standards, best practices configurations, settings and installation sequences
• Daily request fulfillment
• Good communication and time management skills
  
  
  

Skills & Qualifications:

• A Technical Diploma or University degree in Computer Science or related filed
• ITIL Certification Desirable
• Knowledge of an incident and problem management tools and processes
• Strong Windows 7 and 10 OS knowledge
• Strong troubleshooting skills
• Experience supporting Office Suite of products
• Good written and verbal communication skills
• A sense of urgency to complete tasks and assignments
• Ability to take direction and follow practices and procedures consistently and accurately
• Good time management skills
• Ability to work independently as well as in a team environment
  
  
  

What Compugen Offers You:

• Exciting, fast-paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members
• Remote work/hybrid work options
• Work/life flexibility
  
  
  

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.