Strategy Deployment Manager

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. 

About your role:

As the Strategy Deployment Manager, you will play a crucial role in translating customer and CX strategy into actionable, coordinated efforts throughout our organization. You will be instrumental in ensuring that our strategic priorities are understood, resourced, and integrated within business plans, delivery roadmaps, and daily operations.

In this role, you will serve as a crucial link between strategy, planning, and execution. You will facilitate cross-functional alignment, monitor progress towards strategic objectives, and ensure that key enablers are in place to deliver outstanding value to both our customers and the business.

If you are passionate about driving commercial growth, enhancing customer experience, and turning strategic priorities into reality, this could be the opportunity for you!

  

What will you be doing?

• Drive alignment of customer strategy with business planning and delivery processes. 
• Coordinate strategic initiatives and ensure priorities are sequenced and activated effectively across teams. 
• Maintain visibility of key strategic themes, ensuring actions, milestones, and outcomes are clearly tracked and communicated. 
• Partner with initiative leads, finance, and delivery teams to connect strategy to investment and capacity plans. 
• Identify and address misalignment, gaps, or risks in strategy execution and escalate where necessary. 
• Support the development of strategic roadmaps and dashboards for leadership visibility. 
• Facilitate cross-functional forums to enable shared ownership and accountability for customer growth strategy. 
• Monitor delivery of customer-focused goals and KPIs, and inform adjustments based on progress. 
• Work closely with PMO and business readiness teams to ensure joined-up implementation. 
• Contribute to a culture of strategic discipline and customer focus throughout the business. 
  
  

Here's what we’re looking for:

• Degree in Strategy, Business, Change, or related field (required) 
• Additional training or qualifications in strategy deployment, OKR management, or transformation (preferred) 
• Proven experience in strategic planning, business performance management, or transformation execution. 
• Strong coordination, communication, and influence skills across varied stakeholder groups. 
• Structured thinker who brings discipline to cross-functional delivery. 
• Comfortable working with senior stakeholders and surfacing strategic risks or gaps. 
• Strong business acumen and understanding of how customer and CX strategy connects to value. 
• Proficient in roadmap development, performance tracking, and executive reporting. 
  
  

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. This role can be mostly based at home but you must be flexible to travel as needed to our sites, namely Windsor, or London.

Why should you apply?  

 

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. 

 

https://www.morethanacareer.energy/centrica

 

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.