Senior Manager, Post Acute Strategic Growth

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.

Summary

The Sr. Manager, Post Acute Strategic Growth is responsible for working directly with the Senior Director of Sales supporting the rollout of the Post-Acute Care Coordinator (PACC) model and the ASHN community sales model in new joint venture markets. This role includes driving care integration, optimizing patient transitions, and supporting strategic growth initiatives both inside healthcare system and into the community it services. The Sr. Manager, Post Acute Strategic Growth will serve as a trusted advisor to the Senior Director of Sales, ASHN executive and implementation teams, hospital leadership and case management teams during “go live” preparation meetings and after the “go live” date of the partnership. They will work to ensure high-performing post-acute workflows between team members that support patient-centered care and value-based outcomes.

Key Responsibilities

• Assist Senior Director of Sales in the development of all NEW joint venture post-acute care integration strategies and referral to admission workflows
• Develop and execute developed strategies directly with local case management and case management team leaders for accelerated implementation of PACC model post go-live
• Lead onboarding, training and development process for all new PACC team members in alignment with local case management policies and procedures
• Manage PACC model support until implementation team hand-off to designated regional management
• Work with Senior Director of Sales to analyze regional market trends, including provided referral data, to identify strategic community-based growth opportunities
• Lead onboarding, training and development process for all community sales team members
• Work with community onboarding manager to execute community training program
• Collaborate with operational leaders to align sales activity with clinical capacity, service capabilities and patient eligibility
• Conduct routine field visits inside the healthcare system and in the community with CI team members to provide coaching, support and sales strategy development
• Be responsible for day-to-day oversight and management of community marketing personnel and activities to meet/exceed assigned sales target during implementation phase of joint venture
• Provide support to community marketing personnel for dedicated agencies and serve as a point of escalation for questions and subject matter expertise
• Work with the market RVP, Sr. Director Sales and Community leadership to develop and execute a post-go live strategic plan/budget and prepare team for weekly, monthly, and quarterly sales updates
• Manage sales time and resources according to plan
• Ensure community sales team maintains detailed territory lists, prioritizing accounts in accordance with the market/territory sales plan. Maintain detailed territory management systems records as required
• Meet with market leadership and community team to discuss market sales activities, new opportunities, potential barriers, and service recovery on a weekly basis
• Maintain market awareness and prepare competitive updates
• Participate in special projects and perform other duties as assigned
• Travel expectations up to 90% within assigned territory
• Other duties as assigned
  
  

Management Responsibility

• Responsible for the day-to-day management of the PACC and community care integration team members until implementation hand off
• Support market RVP and implementation team in Interviewing, hiring, training and termination of care integration personnel
• Provides consistent coaching and provides challenge and opportunity to direct reports
• Supervises direct reports with consistency and clarity of expectations
• Completes monthly and quarterly evaluations in an accurate and timely manner while responsible for market team members
• Performs coaching, counseling, and discipline as needed
• Works with direct reports to ensure employee satisfaction and resolution of issues and concerns
  
  

Qualifications

• Minimum of three (3) years of home health sales experience, with a concentration on managing relationships within a healthcare system and an understanding of the community sales process
• One+ year of progressive sales leadership preferred
• Strong understanding of home health regulations, hospital discharge planning, and value-based
• care models
• Working knowledge of home health eligibility criteria and referral processes
• Data-driven decision making and a track record of strategic growth execution
• Ability to create positive impressions and communicate with a variety of people.
• Maintain effective communication with patients, families, physicians, management team, direct reports,
• and co-workers. Compassionate and caring while working with patients
• Ability to make appropriate clinical judgments
• Ability to identify a situation and handle it with the best possible solution
• Detail-oriented and observant
• Disciplined style of work ethic
• Ability to prioritize and be timely. Works efficiently
• Ability to follow directions and work as a team member while also serving as a manager/mentor
• to those on the market’s Care Integration team.
• Proficiency in Microsoft Excel, Access, Word, and Outlook and the ability to learn new systems.
  
  

Education And Credentials

Bachelor’s degree in nursing, healthcare administration, business administration, marketing and /or clinical degree as a Registered Nurse (RN)

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This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.