Bilingual Customer Service Representative - Newmarket
AppleOne Employment Services
Date: 4 days ago
City: Newmarket, ON
Contract type: Full time
Requirements
Fluently Bilingual in English and French (written and spoken).
Minimum 2 Years Of Customer Service Experience.
Experience managing Quebec accounts is an asset.
Strong Order Management Experience Preferred.
Understanding of supply chain processes.
Job Duties
Provide product support across 5 main product lines.
Handle inbound calls (20–25 per day on a busy day).
Accurately enter and manage orders from customers, retailers, wholesalers, and distributors.
Proactively follow up on order-related issues, including pricing, availability, and delivery.
Track and communicate status of back orders.
Build and maintain strong customer relationships by providing timely updates and support.
Upsell products where applicable.
Provide technical support and troubleshoot medical devices.
Suggest and substitute products when items are unavailable.
Collaborate closely with Outside Sales Agents and the Sales Team in Quebec/Montreal.
Why Join Us?
Competitive salary package.
Benefits after 3 months.
Stable Monday–Friday daytime schedule (no evenings or weekends).
Opportunity to work with a supportive team in a professional environment.
How to Apply
If you are a bilingual professional looking for a stable and rewarding career in customer service, apply today and grow with us in Newmarket!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Fluently Bilingual in English and French (written and spoken).
Minimum 2 Years Of Customer Service Experience.
Experience managing Quebec accounts is an asset.
Strong Order Management Experience Preferred.
Understanding of supply chain processes.
Job Duties
Provide product support across 5 main product lines.
Handle inbound calls (20–25 per day on a busy day).
Accurately enter and manage orders from customers, retailers, wholesalers, and distributors.
Proactively follow up on order-related issues, including pricing, availability, and delivery.
Track and communicate status of back orders.
Build and maintain strong customer relationships by providing timely updates and support.
Upsell products where applicable.
Provide technical support and troubleshoot medical devices.
Suggest and substitute products when items are unavailable.
Collaborate closely with Outside Sales Agents and the Sales Team in Quebec/Montreal.
Why Join Us?
Competitive salary package.
Benefits after 3 months.
Stable Monday–Friday daytime schedule (no evenings or weekends).
Opportunity to work with a supportive team in a professional environment.
How to Apply
If you are a bilingual professional looking for a stable and rewarding career in customer service, apply today and grow with us in Newmarket!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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