Claims Adjuster

Ai Insurance Organization Inc.


Date: 4 days ago
City: Oakville, ON
Contract type: Full time
Key Responsibilities

  • Review and respond to Customer inquiries submitted by email regarding claims

initiations and general coverage questions.

  • Providing the best-in-class service experience to all our customers – internal AND

external.

  • Respond to email and phone inquiries from contract holders, dealerships, and repair

facilities.

  • Build claims in our Claims portal based on the emails submitted. Upload pictures or

invoices and notify adjusters of the actions made.

  • Prepare claims for review by an Adjuster for Approval.
  • Provide insight into possible department and product enhancements.
  • Seek opportunities for process improvements.
  • Assist in building SOP’s based on process improvements.
  • Take part in various projects as required by management.
  • Manage case load for prompt follow ups on Pending Claims.
  • Stay current on new products.
  • Liaise with multiple departments for customer and dealer satisfaction.
  • Any other duties deemed appropriate by the Claims Manager

Required Qualifications And Skills

  • Minimum 2 years in a customer service environment, or equivalent experience.
  • Fluent English spoken and written.
  • Excellent ability to communicate effectively in written and spoken formats.
  • Strong attention to detail.
  • Independent – ability to work within given parameters with minimal oversight from

management.

  • Ability to type at least 25-30 WPM.
  • Familiarity with web-based programs and Office suite of products.
  • Strong negotiation skills.
  • Ability to multitask.
  • Positive attitude.
  • Strong collaboration skills.
  • Able to work from 9 am PST to 5 PM PST.
  • Completion of Automotive Technician certification course or equivalent experience in the

Automotive field

  • Strong mechanical knowledge *Preferred.

1275 North Service Road, Suite 605

Oakville, Ontario L6M 2W2

Compensation And Benefits

  • Remote work
  • Competitive salary
  • Ongoing training and development in claims administration and automotive knowledge
  • Opportunities for growth within a leading Canadian protection program provider
  • Collaborative, supportive team environment

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