Customer Service Representative (Thorold, ON)

Work options: Hybrid

• 1-Year Contract
• Hybrid: In-Office (Monday, Tuesday & Thursday), Remote (Wednesday & Friday)
• Location: 3401 Schmon Parkway Thorold, ON L2V4Y6
  
  

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you’re looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

Enbridge is hiring a Customer Service Representative right now—when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.

About The Role

Join our team as a Customer Service Representative, where you will play a vital role in supporting builders, contractors, and customers with their natural gas needs. You will be responsible for processing requests, coordinating work orders, and providing exceptional customer service to ensure smooth operations and customer satisfaction.

Key Responsibilities

• Process requests from builders for meter activations for construction heat and appliance inspections before occupancy.
• Create, correct, and coordinate the completion of work orders and schedule appointments using SAP and Maximo.
• Assist builders and heating contractors with our Get Connected application and provide updates on natural gas installation status.
• Serve as the first point of contact for potential residential and commercial customers, offering information to help them make informed decisions about installing natural gas or adding meters.
• Determine natural gas availability for potential new customers.
• Access Emma Cases and Listings daily to investigate and resolve billing and compliance issues.
• Maintain filing systems and Outlook mailboxes to ensure accounts are initiated for successful billing and inspections before occupancy.
• Identify and track issues to ensure proper communication and attention within regional departments.
• Manage various record systems to ensure they are current and accurate across multiple systems, ensuring follow-up.
• Resolve all incoming inquiries through email and phone calls from internal and external customers.
• Handle complaints, verify their validity, update systems, and ensure complaints are resolved, including discussions with customers.
• Complete other tasks and activities as business needs dictate.
  
  

Must-Have Qualifications

• Secondary school education or equivalent.
• 5+ years of relevant work experience.
• Proven excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills.
• Demonstrates good judgment and the ability to work independently, especially in a remote work environment.
• Strong computer skills.
  
  

Nice-to-Have Qualifications

• Bilingual in French.
• Knowledge of company software programs such as Maximo, EGIS Web, CCWorksuite, and SAP applications.
  
  

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or [email protected]

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