Technical Systems Analyst 1
The Ottawa Hospital
Date: 2 days ago
City: Ottawa, ON
Contract type: Full time
About The Ottawa Hospital
Inspired by research and driven by compassion!
The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information
Temporary position until August 31st, 2026 approximately
Position Description
This detail-oriented role supports the safe and efficient delivery of technology changes that impact clinicians, staff, and regional healthcare partners. As a Technical Systems Analyst 1, you will help ensure that updates, new features, and system changes to our Microsoft 365, ServiceNow, and end-user technology environments are implemented in a controlled, transparent, and reliable way.
Working closely with technical teams, platform owners, and regional stakeholders, the Technical Systems Analyst 1 plays a key role in protecting the stability of our technology platforms while supporting the introduction of new tools, including AI-driven technologies like Co-Pilot, that enhance the employee experience and improve efficiency.
In this role, you will:
¿ Coordinate and track technology changes, updates, and releases across supported platforms.
¿ Facilitate change review processes to ensure changes are properly assessed, documented, and communicated.
¿ Maintain the change calendar and support scheduling to minimize disruption to staff and clinicians.
¿ Work with technical teams to ensure testing, validation, and approvals are completed before changes are implemented.
¿ Support incident and problem management processes related to change and release activities.
¿ Contribute to process improvements that enhance the safety, efficiency, and transparency of change management.
¿ Assist in communicating change impacts to end-users and regional partners.
This role is ideal for someone who enjoys organization, communication, and ensuring technology changes happen smoothly with minimal impact on front-line operations. It offers exposure to leading healthcare technologies and the opportunity to support meaningful improvements across our health system.
Rotation/Shifts
Days, 8 hour shifts.
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Interested? Apply today!
If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.
Inspired by research and driven by compassion!
The Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.
From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.
Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.
Position Information
Temporary position until August 31st, 2026 approximately
Position Description
This detail-oriented role supports the safe and efficient delivery of technology changes that impact clinicians, staff, and regional healthcare partners. As a Technical Systems Analyst 1, you will help ensure that updates, new features, and system changes to our Microsoft 365, ServiceNow, and end-user technology environments are implemented in a controlled, transparent, and reliable way.
Working closely with technical teams, platform owners, and regional stakeholders, the Technical Systems Analyst 1 plays a key role in protecting the stability of our technology platforms while supporting the introduction of new tools, including AI-driven technologies like Co-Pilot, that enhance the employee experience and improve efficiency.
In this role, you will:
¿ Coordinate and track technology changes, updates, and releases across supported platforms.
¿ Facilitate change review processes to ensure changes are properly assessed, documented, and communicated.
¿ Maintain the change calendar and support scheduling to minimize disruption to staff and clinicians.
¿ Work with technical teams to ensure testing, validation, and approvals are completed before changes are implemented.
¿ Support incident and problem management processes related to change and release activities.
¿ Contribute to process improvements that enhance the safety, efficiency, and transparency of change management.
¿ Assist in communicating change impacts to end-users and regional partners.
This role is ideal for someone who enjoys organization, communication, and ensuring technology changes happen smoothly with minimal impact on front-line operations. It offers exposure to leading healthcare technologies and the opportunity to support meaningful improvements across our health system.
Rotation/Shifts
Days, 8 hour shifts.
- For information purposes only - The Hospital reserves the right to change.
- College diploma or University Degree in a related field;
- Minimum of three (3) years experience in an IT client service environment
- Working knowledge of ITSM and ITIL concepts
- Understanding of IT infrastructure, systems and networks
- Exhibit leadership, communication and organizational skills;
- Possess strong analytical and problem solving skills;
- Possess the ability to identify, isolate and communicate problems quickly;
- Experience managing multiple projects with competing priorities;
- Possess strong verbal and written skills;
- Demonstrate proficiency in document creation such as Service Level Agreements and Transition documents;
- Ability to recognize impact of potential changes to current environment;
- Possess a keen awareness and understanding of impact of system integration;
- Must be up to date on current trends and emerging technologies;
- Possess knowledge of Microsoft Windows operating system environments (server and desktop), including Active Directory;
- Possess knowledge of current desktop and server hardware, software and networking technologies;
- Possess excellent customer service skills including patience and diplomacy;
- Must be eligible to work in Canada
- ServiceNow platform experience including ITSM, HRSD and EAM modules
- Microsoft Modern Work experience including Microsoft 365 certifications
- Experience managing a Windows environment (e.g., SCCM, Intune, Defender)
- Project Management experience and certifications (e.g,. PMP, PRINCE2)
- Cybersecurity experience and certifications (e.g, Security+, CISSP)
- Experience working in a hospital setting or healthcare sector in Ontario
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.
We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.
Interested? Apply today!
If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.
The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.
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