Customer Success Manager
Apex Systems
Date: 2 days ago
City: Remote, Remote
Contract type: Full time
Remote
Job#: 2087047
Job Description:
Customer Success Manager
Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the ?Associate Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system .
Start date: ASAP.
Office Location: Remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]
Enterprise Customer Success Manager
About The Role
Our Client is seeking a highly skilled Enterprise Customer Success Manager to lead and champion their relationships with key strategic retail partners. As a successful candidate, you will provide strategic insights to propel the success of our Client’s offerings, advocate for retailers interests, and drive ongoing refinement of our Client’s customer success methodologies and metrics.
About The Team
This role is housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions
organization. You will engage in substantive collaboration across multiple specialized groups, including
Technical Account Management, Project Management, Solutions Architecture, Technical Support,
Documentation, and Engineering. Your work will have broad exposure to a range of significant business
operations and strategic initiatives, placing you at the core of our enterprise-level expansion efforts.
About The Job
Your Day-to-Day
About You
Minimum Qualifications
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
Job Description:
Customer Success Manager
Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the ?Associate Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system .
Start date: ASAP.
Office Location: Remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]
Enterprise Customer Success Manager
About The Role
Our Client is seeking a highly skilled Enterprise Customer Success Manager to lead and champion their relationships with key strategic retail partners. As a successful candidate, you will provide strategic insights to propel the success of our Client’s offerings, advocate for retailers interests, and drive ongoing refinement of our Client’s customer success methodologies and metrics.
About The Team
This role is housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions
organization. You will engage in substantive collaboration across multiple specialized groups, including
Technical Account Management, Project Management, Solutions Architecture, Technical Support,
Documentation, and Engineering. Your work will have broad exposure to a range of significant business
operations and strategic initiatives, placing you at the core of our enterprise-level expansion efforts.
About The Job
- Lead growth strategies and customer relationship enhancement for a portfolio of strategic retail partners,
- Develop a profound understanding of both our business operations and the competitive landscape
- Partner with Business Development, Data Science, and Product teams to design and implement
- Serve as a subject matter expert on the Client offering as well as retailers’ Prepared Foods
- Identify expansion opportunities within your portfolio of retail partners and partner with
- Drive the development and execution of impactful partner-facing materials and presentations that
- Dynamically improve Customer Success Management processes and best practices to
Your Day-to-Day
- Coordinate with Product and Business Development to align Our Client’s varying solutions
- Partner with Product to drive adoption of new features for a set of target retailer partners.
- Promote unique value propositions of our Client’s solutions to maximize partner success and
- Monitor retailer KPIs to ensure effective adoption and optimize the implementation of best practices.
- Maintain and expand product knowledge to continuously enhance service delivery and retailer
- Act as a key internal liaison for retail partners, facilitating robust feedback loops with Product teams to
About You
Minimum Qualifications
- 5+ years in SaaS Customer Success, Consulting, or related fields, with significant focus on managing
- Demonstrable experience with supporting SaaS products and/or Whitelabel Ecommerce solutions.
- Highly adept at identifying and communicating Enterprise customer pain points and user problems.
- Proven project and program management skills.
- Strong technical acumen, capable of understanding and conveying the capabilities of complex products.
- Motivated to work in a dynamic, fast-evolving environment.
- Outstanding communication skills, with proficiency in distilling complex concepts.
- Proficient in data analysis with the ability to derive actionable insights from large datasets.
- Experienced in cross-functional collaboration and executive presentations.
- Creative and proactive in problem-solving.
- Effective at building positive and influential relationships.
- Specific industry experience in grocery, e-commerce, or operations.
- Hands-on experience in creating customer success strategies from scratch.
- Experienced in collaborative management of enterprise accounts alongside Account Management-style
- Basic SQL.
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
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