Front Desk Receptionist

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

You can read more about us at headlandsresearch.com.

The Role

Headlands Research has an immediate opening for an experienced Front Desk/Medical Receptionist at Okanagan Clinical Trials in Kelowna. This position requires excellent interpersonal skills and style to positively engage and assist our patients and their families. You will be a part of a passionate team that works closely together to serve our patients and community. This is a crucial role that assists the medical team in providing the best possible care to our patients and the research team in successfully navigating our patients through ground-breaking clinical trials.

Type: Full-time

Pay: $24 - $27/hr

Location: Onsite in Kelowna, BC

Duties

• Reporting to management and performing administrative duties.
• Answering telephone calls, as well as screening and forwarding calls.
• Scheduling and confirming appointments, meetings, and events.
• Welcoming and assisting patients and visitors in a friendly and professional manner.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Monitoring office supplies and ordering replacements.
• Keeping the reception area tidy and observing professional etiquette.
• Assisting clinical research coordinators on day-to-day research tasks such as requesting patient medical records and scheduling research appointments.
• Performing other administrative tasks, as required.
  
  

Requirements / Qualifications

• High School Diploma or GED.
• Experience working with Microsoft Word, Outlook, and Excel.
• Minimum of 2 years administrative experience preferred in a medical environment; including experience in patient appointment scheduling, visit intake and use of electronic medical records.
• Experience in clinical research is a plus