Product Manager

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

Helcim is searching for a talented and passionate Product Manager to join us on our mission to become the world’s most loved payments company.

As a Product Manager you will be a key player in propelling our cutting-edge products to new heights in the market. Your contributions will be instrumental in not only attracting and retaining users but also enhancing our product’s overall performance. You’ll be an integral bridge between product development, accounting, data analytics, design, and marketing, ensuring our products continuously evolve to meet our merchants needs.

If you're ready to make a real impact, push boundaries, and be part of a team that values innovation and user-centric solutions, then Helcim is the place for you. Join us and help shape the future of payments!

Here are the things you’ll own day to day:

• Build and maintain infrastructure for money movement between our financial partners, Helcim, our merchants, and our merchants customers.
• Collaborate cross-functionally with multiple product teams to support the release of new payment rails as well as new financial services across each geography and industry we serve.
• Translate vision & strategy into a clear product roadmap to drive growth.
• Create end-to-end experiences for both internal facing teams as well as merchants within our platform.
• Engage with third party banking or technology partners to add additional capabilities to our platform.
• Analyze user behavior, conduct market research, and leverage data-driven insights to identify growth opportunities and pain points.
• Serve as a liaison between the development team and internal/external stakeholders.

A SUCCESSFUL CANDIDATE

• Has a minimum of 3+ years of relevant product management experience, preferably in the payments, fintech, or SaaS space.
• Bachelor's degree in a relevant field (e.g., engineering, business, technology) .
• Able to drive cross-functional product alignment by influencing without authority.
• Empathetic and able to understand the experiences of our merchants.
• Proficiency with data analysis tools and familiarity with SQL or other data querying languages.
• Knowledge of startup industry trends, funding cycles, and emerging technologies.
• Have experience in a start-up/growth environment and are excited by the prospect of disproportionately impacting direction and processes.

KEY COMPETENCIES

• Excited by the opportunity to join a growing & scaling company and the unique challenges that it poses.
• Have the ability to foster strong relationships with stakeholders at all levels within the organization
• A deep empathy for users and the ability to put the customer at the center of all product and decisions.
• Demonstrates a high level of ownership and desire for continuously learning.
• Champions the collective success of the team over individual accomplishments, actively seeking input and feedback from team members to drive product innovation and improvement.

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Seamus MacIsaac

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.