Servicenow ITOM Technical Transition lead
W3Global
Date: 1 day ago
City: Mississauga, ON
Contract type: Full time
Looing for a technical consultant focusing on ITOM development and configuration on ServiceNow platform.
Job Description
Functional
Job Description
Functional
- Minimum of 5 years of relevant recent experience
- Strong understanding of ITSM best-practice processes, with Configuration Management and
- Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
- Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools
- End to End process implementation for SACM
- Conduct workshops for our customers to understand the requirements
- Knowledge of GBP Process and demonstrate all GBP features to the client
- Document the customer requirements and provide the best possible solution
- Agree the final implementation approach with the customer and liase with the technical team to configure in the tool
- Prepare the test cases and review them with the client
- Document all the requirements formally and share with the client
- Impart trainings to the customer and its stakeholders
- Conduct UAT and share the UAT results
- ITIL v3 Foundation certification
- ITIL Intermediate
- Asset CMDB Architecture solution experience
- ServiceNow administration experience
- ServiceNow configuration
- Design the workflows in the tool as designed by the Functional Consultants
- Demonstrate the technical capabilities of the tool to the customer
- Run SNOW Discovery and validate the results
- Troubleshoot the discovery issues and complete the RCA for any deviations
- Document the pre-requisites for Integration methodologies
- Work along with the steady state team and help them troubleshoot any issues
- Set up the discovery for the client and handover to the delivery teams with proper documentation
- Expertise on ServiceNow tool, discovery, Service mapping, Orchestration.
- play a key role during the planning stage of enhancing auto-discovered configuration data that makes up a Service.
- understand business service architecture and translate them into technical specifications for Service Map implementation
- experience in CMDB implementation using Service Now platform.
- Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
- Experience in building CMDB health Dashboard and custom reporting
- Installation/Configuration and implementation of the discovery tool
- Strong troubleshooting skills, reading logs, solving complex workflow issues
- Writing maintainable code as per best coding practices
- Experience in Implementing discovery solutions for multiple customers.
- Experience in Writing custom patterns for discovering custom/in-house applications
- Experience in Scripting and solutions to expand the ServiceNow Discovery module
- Knowledge of scripting language
- Experience in building custom integration using adapters, custom connectors.
- Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Service Mapping.
- Candidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Service Mapping along with ability to configure ServiceNow MID Servers in customer environments.
- Candidate should have experience in Developing Customized Patterns for Discovery/Service Mapping.
- Candidate should have experience in Delivering technical workshops on Service Mapping, Discovery, integration with full knowledge of CMDB/AMDB Lifecycle.
- Candidate can clearly Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
- ITIL Foundation Level Certification.
- Candidates with ITOM certification will be preferred
- Good written and communication skills.
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