Guest Services Representative (Seasonal)

Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience.  The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.  

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
• Interact with shoppers and retailers in a courteous and efficient manner;
• Sell shopping centre gift cards and balance sales to transactions;
• Project a positive attitude over the telephone and in person;
• Develop and maintain strong relationships with retailers and educate them about the centre's services;
• Assist guests by providing directions/information, answering questions, and performing other centre specific services
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
• Conduct all service functions of the Guest Services kiosk;
• Assist the Marketing Manager with promotional events
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
• Participates in special projects and assumes other duties and responsibilities as assigned.
  
  

 

WHAT YOU’LL BE DOING

• High school education;
• Previous customer service experience preferred;
• Positive attitude and a strong desire to provide excellent customer service;
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all shopping centre personnel;
• Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Strong written and oral communication skills, multilingual skills a plus;
• Conflict resolution/management skills;
• Must be friendly, approachable, proactive and solution focused;
• Computer skills;
• Note that this is a seasonal fixed-term position. Flexible schedule is a must - able to work nights, weekends, and extended holiday hours.
  
  

 

If you are interested in this challenge, please submit your resume.