IT Applications Manager

At Durabuilt, our people are at the heart of our success. Guided by our core values - Innovative, Driver, Ownership, Caring, and Individual. We’ve become one of Western Canada’s largest window and door manufacturers and a proud recipient of Canada’s Best Managed Companies award. We’re looking for a forward-thinking IT Applications Manager to lead our enterprise applications portfolio and support Durabuilt’s digital transformation journey. This is your chance to shape the technology roadmap, mentor a talented team, deliver high-impact solutions across the organization, and gain exposure to global best practices through opportunities to attend major industry conferences such as Dreamforce in San Francisco.

What You’ll Do

Leadership & Strategy

• Lead and mentor a team of 11 IT professionals, including a tech lead, business analysts, system analysts/programmers, and support analysts.
• Foster a culture of accountability, collaboration, and innovation within the team.
• Define and execute an enterprise applications roadmap aligned with organizational priorities and growth strategies.
• Establish KPIs and implement best practices for development, support, and delivery.
  
  

Application Management

• Oversee the support, development, and integration of mission-critical enterprise systems: ERP, Salesforce, HRIS, MES.
• Ensure SLA adherence for incident response and resolution at all priority levels.
• Oversee technical design and code reviews in partnership with the Tech Lead to maintain integrity and scalability.
  
  

Process Optimization & Innovation

• Drive standardization of SDLC processes, release management, and support workflows.
• Evaluate and enhance toolsets for Scrum backlog management, release planning, and support.
• Good to have: Champion AI adoption and automation pilots across the enterprise to improve operational efficiency and user experience.
  
  

Stakeholder & Vendor Management

• Collaborate with business leaders to understand evolving needs and align IT initiatives with strategic goals.
• Facilitate change management efforts to ensure smooth adoption of new systems and processes.
• Manage vendor relationships, contracts, and third-party integrations to support IT strategy.
• Support key project execution such as the implementation and preparation for a potential ERP upgrade.
  
  

Expected focus: 60% people/process/vendor, 25% roadmap/stakeholders, 15% technical governance (with the Tech Lead as day-to-day technical owner).

Technical Environment

• ERP: Window & Doors industry-specific ERP system
• CRM: Salesforce (Sales Cloud, Service Cloud, Communities, custom apps)
• Languages: .NET (primary development platform); open to modern development stacks for new initiatives
• Databases: Microsoft SQL Server (primary), PostgreSQL (legacy)
• Reporting Tools: SSRS, Tableau
• Cloud Infrastructure: AWS (primary), with ongoing migration from limited on-prem servers
• AI & Automation: ChatGPT, Microsoft Copilot, and custom bots under development
• Upcoming Projects: Data warehousing and business intelligence initiatives are in planning stages
  
  

What You Bring

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 7+ years in IT application delivery, including 3+ years in a leadership role.
• Proven success managing enterprise-scale applications and technical teams.
• Experience with SDLC methodologies (Agile, Waterfall) and setting up performance metrics.
• Technical fluency (e.g., .NET/SQL) to read code and review designs; recent hands-on coding is a nice to have, not required.
• Exposure to data warehousing and business intelligence concepts is an asset.
• Strategic thinking with a results-oriented, problem-solving approach
  
  

Why Join Us?

At Durabuilt, we’re committed to building a diverse and inclusive environment where our people feel valued and supported every step of the way. Along with a competitive wage, we offer comprehensive health and dental coverage for you and your family to ensure your well-being. You’ll also enjoy the convenience of free onsite parking and have access to professional development opportunities that empower you to grow and thrive in your career. This is more than a job, it’s a chance to build a rewarding future with a company that invests in its people.