Regional Reliability Manager

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. 

 

Are you ready to make your next career move to join our team as our Regional Reliability Manager for KONE?   

As the Regional Reliability Support Manager, you will lead and manage all activities related to Reliability Support Operations in your assigned region. This includes overseeing technical training programs and delivering effective technical support to both equipment and service operations.

You will collaborate closely with Service, Equipment, Technical Services, and Product Reliability teams to drive improvements in product quality and reliability. Your responsibilities will include:

• Supporting the Quality Handover Program
• Leading initiatives for retrofits, product upgrades, corrective actions, and feedback reporting
• Enhancing customer satisfaction and technician knowledge
• Establishing and managing a Regional Competency Center for selected technicians and adjustors
  
  

This role is ideal for someone who thrives in a collaborative environment and is passionate about technical excellence and continuous improvement.

Education:

4 year college level education with degree in a technical/business management discipline or equivalent.

Experience:

• 10 years experience in technical management position within the elevator/escalator or related industry
• Familiarity with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems.
• Experience or ability to learn PC database, spreadsheet, scheduling, project management, communication and word processing applications.
  
  

Essential Functions:

• Responsible to direct and coordinate Technical Support and Technical Training to provide effective support services for all regional operations employees including equipment and service.
• Evaluate technical issues arising in region and escalate as needed to national technical support.
• Responsible to coordinate with and support the Technical Support group.
• Responsible to support Technical projects within service and equipment as assigned
• Implement training locally and regionally related to service and equipment to provide effective skill development for employees on KONE and non-KONE equipment.
• Create and manage Regional Competency Center for selected technicians/adjustors.
  
  

Additional Responsibilities:

• Technical assignments related to trouble shooting, process improvements, advancement of utilization of technology, project work and special pilot project assignments.
• Participation in product and/or business reference groups.
• Business operations troubleshooting assignments.
  
  

Specific Knowledge, Skills & Behaviors:

• Willing and able to travel with occasional extended over night stay.
• Able to manage multiple concurrent tasks through effective organization and time management.
• Excellent leadership, management, organizational, written, verbal communication and customer skills.
• Excellent coaching and training skills, both one-on-one and in a group/public setting.
• Ability to read, analyze, and interpret general business and technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedures.
• Ability to read construction drawings, layouts and electrical, hydraulic schematics.
• Ability to effectively present business information and respond to questions from groups of managers, clients, customer, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  
  

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self
• Diversity, equity and inclusion is embedded in our strategy and values
• Collaborative, creative and supportive work environment
• Passionate about safety, quality and innovation
• We care about the communities where we live and work
  
  

Some of our many benefits include:

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Pension matching
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off
  
  

The hiring range for this role is $ 146,800 – 201,850. The compensation package offered will depend on the candidate’s ability to meet the requirements of the role and a range of factors unique to each candidate, including but not limited to their skill set, years and depth of experience, certifications, and location.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

*Beware of Recruitment Scams*

IND123

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers