Senior IT Operations Lead

BIS Safety Software is a fast-growing technology company providing leading software for the safety industry. We are looking to add a Senior IT Operations Lead to our expanding team.

Founded in 2006, BIS is proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.

We’re looking for a hands-on Senior IT Operations Lead who thrives on rolling up their sleeves, solving complex problems, and driving long-term IT strategy. You’ll spearhead and execute day-to-day IT operations while also shaping the systems, security, and infrastructure that support our growing team. This role is perfect for someone who enjoys building scalable systems and doesn’t shy away from jumping into a support ticket or configuring a server when needed.

This is an in-person role in our Sherwood Park, AB office.

In this role, you'll be expected to:

• System Setup and Deployment: Overseeing and participating in the deployment, configuration, and secure implementation of computers, hardware, and software across the organization.
• IT Strategy & Planning: Develop and execute IT roadmaps that support long-term organizational goals and scalability.
• Technical Escalation Point: Serve as the final escalation for IT tickets and complex technical issues requiring deep troubleshooting.
• IT Infrastructure Management: Maintaining and documenting our IT environment, including servers, backups, and on-call coverage, ensuring stability and performance.
• Network & Security Oversight: Managing local networks, server infrastructure, and security systems through patching, monitoring, and maintenance.
• Cloud Services Integration: Working with platforms like AWS to implement scalable, secure cloud-based solutions.
• Governance and Risk Management: Applying assurance principles to maintain compliance, manage risk, and support governance frameworks like SOC 2.
• Technical Support Escalation: Handling high-level IT tickets, server setups, software updates, and ensuring daily IT operations run smoothly.
• Software & Systems Oversight: Administer tools including Microsoft 365, Active Directory, SharePoint, N-Central, Proxmox, Fortinet, and Sentinel One COMPLETE.
• Team Work: Mentoring junior IT team members, supporting training and development.

You might be the right fit if you:

• Strategic Execution: Ability to see the big picture while executing on day-to-day technical priorities and delivering reliable infrastructure.
• Security-Minded Thinking: Strong awareness of cybersecurity, compliance, and risk management in both proactive and reactive contexts.
• Detail-Oriented Execution: Manage tasks with precision and care, ensuring nothing slips through the cracks.
• Hands-On Leadership: Comfortable working in the trenches—solving problems, handling escalations, and leading by example.
• Strategic Thinking: Understand the bigger picture and use technology to support long-term business goals.
• Microsoft Ecosystem Expertise: Deep familiarity with Microsoft 365, SharePoint, and Active Directory, and confidence managing these systems at scale.
• Cloud Competency: Hands-on experience working with cloud platforms and aligning those solutions with business needs.
• Tool Expertise: Ideally, at least 3 years of hands-on experience with 80% or more of the following tools:
• Microsoft 365 (including SharePoint and Active Directory)
• N-Central
• Proxmox
• Fortinet
• Sentinel One COMPLETE
• Security-Minded Leadership: Approach IT with a strong awareness of compliance, governance, and risk management.
• Team Mentorship: Enjoy supporting others, sharing knowledge, and helping team members grow.

Qualifications:

• 3+ years of experience in an IT Administrator, Systems Engineer, or IT Operations Lead role.
• Deep knowledge of Microsoft 365 tools, especially SharePoint and Active Directory.
• Strong experience with N-Central, Proxmox, Fortinet, and Sentinel-One COMPLETE
• Experience working with internal networks, servers, routers, switches, firewalls, and backup systems.
• Post-secondary education in an IT-related field is an asset.

Bonus points if you have:

• Experience supporting internal security programs or audits (SOC2, ISO27001, etc.).
• Knowledge of remote desktop software and can provide recommendations for improvements.
• Experience leading cybersecurity training programs and ensuring company-wide cybersecurity compliance.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.