Digital Product Manager - Subscription Marketplace
Softchoice
Date: 3 weeks ago
City: Toronto, ON
Contract type: Full time
Why You’ll Love Softchoice
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
We are seeking a dynamic and experienced Digital Product Manager to lead grow the roadmap for subscription software purchasing , with a focus on global leaders such as Adobe, Microsoft, and other SaaS providers. The role will entail driving discovery, aligning stakeholders, and measures success on Softchoice.com’s self serve experience (My Softchoice).
This role will own the digital buying experience, ensuring customers have a seamless journey from discovery to purchase, while driving adoption and satisfaction and revenue attainment via the digital channel.
The ideal candidate brings a strong digital commerce background, understands the evolving landscape of subscription-based software, and has the technical and strategic skills to bridge product, IT, vendor relationships, and customer engagement.
What You'll Do
Marketplace Strategy & Growth
Lead and optimize the end-to-end subscription buying experience across the digital marketplace.
Drive adoption, retention, and revenue growth by analyzing customer buying behaviors, monitoring NPS, and improving overall customer sentiment.
Continuously assess the evolving SaaS vendor landscape to ensure marketplace relevance and competitiveness.
Vendor & Partner Management
Partner closely with vendor specialists (e.g., Adobe, Microsoft) to expand offerings and co-develop go-to-market strategies.
Stay ahead of subscription program changes, licensing models, and evolving vendor requirements to align with Softchoice’s marketplace.
Represent Softchoice in vendor partnership discussions to ensure best-in-class digital integration and customer value.
Customer Engagement & Support
Serve as a customer-facing leader, responding to demo requests, resolving subscription-related issues, and ensuring marketplace usability.
Work closely with account teams to resolve escalations, address customer concerns, and ensure satisfaction with digital software purchases.
Own NPS for the marketplace and proactively act on customer feedback.
Technical & Data Integration
Collaborate with IT to manage and continuously improve data synchronization between vendor platforms and the Softchoice digital experience.
Ensure subscription ordering, provisioning, and renewal flows are accurate, scalable, and integrated with SAP and related systems.
Partner with engineering and IT to resolve integration issues and deliver a consistent, reliable buying experience.
AppDirect Expertise (Preferred)
Experience with AppDirect is a major plus, including marketplace management, catalog setup, subscription lifecycle automation, and customer self-service enablement.
Ability to leverage AppDirect tools to optimize marketplace operations, reporting, and vendor integrations.
Cross-Functional Collaboration
Collaborate tightly with IT, Operations, Sales, and Vendor Management to maintain marketplace health and alignment.
Partner with Marketing and Sales Enablement to promote the marketplace, build customer awareness, and ensure adoption goals are met.
What You'll Need
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You’ll Love Working Here
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.
Our Commitment To Your Experience
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 6894
EoE/Vet/Disability
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
We are seeking a dynamic and experienced Digital Product Manager to lead grow the roadmap for subscription software purchasing , with a focus on global leaders such as Adobe, Microsoft, and other SaaS providers. The role will entail driving discovery, aligning stakeholders, and measures success on Softchoice.com’s self serve experience (My Softchoice).
This role will own the digital buying experience, ensuring customers have a seamless journey from discovery to purchase, while driving adoption and satisfaction and revenue attainment via the digital channel.
The ideal candidate brings a strong digital commerce background, understands the evolving landscape of subscription-based software, and has the technical and strategic skills to bridge product, IT, vendor relationships, and customer engagement.
What You'll Do
Marketplace Strategy & Growth
Lead and optimize the end-to-end subscription buying experience across the digital marketplace.
Drive adoption, retention, and revenue growth by analyzing customer buying behaviors, monitoring NPS, and improving overall customer sentiment.
Continuously assess the evolving SaaS vendor landscape to ensure marketplace relevance and competitiveness.
Vendor & Partner Management
Partner closely with vendor specialists (e.g., Adobe, Microsoft) to expand offerings and co-develop go-to-market strategies.
Stay ahead of subscription program changes, licensing models, and evolving vendor requirements to align with Softchoice’s marketplace.
Represent Softchoice in vendor partnership discussions to ensure best-in-class digital integration and customer value.
Customer Engagement & Support
Serve as a customer-facing leader, responding to demo requests, resolving subscription-related issues, and ensuring marketplace usability.
Work closely with account teams to resolve escalations, address customer concerns, and ensure satisfaction with digital software purchases.
Own NPS for the marketplace and proactively act on customer feedback.
Technical & Data Integration
Collaborate with IT to manage and continuously improve data synchronization between vendor platforms and the Softchoice digital experience.
Ensure subscription ordering, provisioning, and renewal flows are accurate, scalable, and integrated with SAP and related systems.
Partner with engineering and IT to resolve integration issues and deliver a consistent, reliable buying experience.
AppDirect Expertise (Preferred)
Experience with AppDirect is a major plus, including marketplace management, catalog setup, subscription lifecycle automation, and customer self-service enablement.
Ability to leverage AppDirect tools to optimize marketplace operations, reporting, and vendor integrations.
Cross-Functional Collaboration
Collaborate tightly with IT, Operations, Sales, and Vendor Management to maintain marketplace health and alignment.
Partner with Marketing and Sales Enablement to promote the marketplace, build customer awareness, and ensure adoption goals are met.
What You'll Need
- 5- 8 years of experience in digital commerce, SaaS marketplaces, or subscription management.
- Strong knowledge of software buying behaviors, SaaS licensing, and digital transformation initiatives.
- Proven experience in digital product management — defining requirements, writing user stories, and delivering roadmap initiatives.
- Solid understanding of UX/UI design principles and their impact on customer journeys.
- Hands-on experience with technical integrations, particularly SAP and digital commerce platforms.
- Familiarity with AppDirect or similar subscription commerce platforms is highly preferred.)
- Exceptional problem-solving skills and ability to resolve data sync and system integration issues.
- Strong communication and presentation skills with experience in customer-facing interactions.
- Collaborative mindset with the ability to work across IT, vendor partners, and business teams.
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You’ll Love Working Here
- The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
- High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
- Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.
Our Commitment To Your Experience
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 6894
EoE/Vet/Disability
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