Store Manager

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaws, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

About the Role:

The Store Manager is responsible for all aspects of performance within the store. This includes meeting or exceeding all elements of profit and loss, customer satisfaction, execution standards, audit compliance, labour management, productivity, and promoting a positive colleague experience at the store level.

As a leader, the Store Manager works directly with the District Manager and Human Resources to implement people strategies aligned with business priorities, company culture, and values, including colleague engagement, recruiting, performance management, compliance, leadership development, culture, diversity, equity, and inclusion.

Please note: This role is part of a Job-Sharing Program, offering flexible work arrangements where two colleagues share the duties and responsibilities of a full-time position.

Key Responsibilities:

Implement and drive all centrally developed programs and processes, including control standards (inventory, Health & Safety, product recalls, food safety, etc.), merchandising, and operational programs to ensure effective implementation and sustained on-standard performance.

Ensure the team is focused on delivering daily and seasonal execution plans and activities, including maintaining department standards for cleanliness, product displays and merchandising, signage, labour planning, product availability, ordering, ad item maintenance, and reducing shrink while meeting customer expectations and demand.

Accountable for achieving store sales and P&L targets. Conduct Store P&L analysis on a period basis and engage all Managers in the development and execution of action plans to address opportunities to drive sales and reduce costs (e.g., product ordering, shrink, labour management, supply costs).

Responsible for the achievement of satisfactory scores on all store audits, including Food Safety and Health & Safety.

Promote and support superior customer relations, providing customers with an exceptional shopping experience, and engaging all Managers in the development and execution of action plans to address customer satisfaction issues and opportunities.

Monitor the competitive environment in the immediate vicinity of the store and recommend actions to the District Manager to drive sales, profitability, and customer satisfaction.

Build sustainable, long-term relationships with the community through strategic funding of community programs and event planning support for local groups.

Partner with all Managers within the store to conduct resource planning for all departments to recruit and train new and existing colleagues.

Ensure all new hires receive training, coaching, and ongoing development to meet or exceed performance requirements.

Own personal development to enhance leadership skills and support colleagues.

Meet and/or exceed targets on colleague engagement surveys and the retention excellence scorecard.

As the main point of contact for all store colleagues, own the end-to-end colleague lifecycle with a focus on creating a positive colleague experience.

Partner with Human Resources, Labour Relations, Health & Safety, Medical Services, and People Services (Payroll, CIC, Benefits) for guidance as required.

Provide strategic guidance on all aspects of the colleague lifecycle including engagement, talent, performance management, compliance, rewards, development, culture, and DE&I.

Role Requirements:

5 years of management experience in a large format retail or grocery environment.

High-performing colleague with strong planning, communication, solutions-driven and highly collaborative skillset.

Strong analytical skills and financial acumen to deliver consistent, outstanding business results.

Exceptional customer service skills and a talent for building customer loyalty.

The ability to lead, coach, and motivate colleagues with diverse personalities and styles.

Adaptable to set and prioritize work for the store management team and colleagues.

Communicates with clarity, both written and verbally, in one-on-one or group situations.

Moderate to advanced computer skills to produce and interpret reports, documents, and presentations.

Ability to adjust schedules for unexpected events and manage through shared responsibilities.

If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you!

Apply today!

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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