Vessel Operations Manager

Quark Expeditions is the leading polar expedition travel company headquartered in Toronto, Canada. We operate cruises to Antarctica and Arctic regions (Greenland, North Canada, Svalbard) on board of 3 modern polar expedition ships – Ultramarine, Ocean Explorer, and World Explorer. Since 1991, Quark has been establishing a tradition of firsts in polar travel: as the first to transit the Northeast Passage with adventure travellers; the first to take travellers to the far side of Antarctica; and the first to circumnavigate the Antarctic continent with guests. Quark Expeditions is part of Travelopia, the world’s leading experiential travel business, owned by KKR.

We're looking to hire a Vessel Operations Manager to join our team! Reporting to the Senior Director, Marine Operations, you’ll own relationships with deck and engine suppliers for Quark Expeditions

What we’ll offer:

• 10 vacation days + 6 PTO days
• Competitive salary (110,000 - 120,000 CAD + bonus)
• Birthdays Off
• RRSP and DPSP Retirement Plan
• Health and dental plans after 3 months of service
  
  

What you’ll do:

• Support and drive all vessels to not only meet, but exceed Quark brand quality standards
• Conduct regular reviews of the guest ratings and develop action plans with operational and industry partners to continually improve operations.
• Conduct regular shipboard visits and some sailings to connect with crew and operations and ensure Quark brand standards are met.
• Develop and maintain bunker, crewing, and maintenance plans for the vessels.
• Work collaboratively with the office operations team, onboard expedition team, and operations partners to build outstanding experiences for our guests.
• Collaborate with the Financial Analysts to assist with financial forecasts, seasonal and yearly budget plans.
• Develop and manage relationships with our partners and work together to improve the overall experience onboard.
• Connect with operations management from each partner and discuss how to manage and train officers to meet and exceed onboard standards.
• Provide all other forms of shore side support as the need arises by the Quark operations team, as it relates to deck, engine, technical and crewing.
• Exhibit Commitment to the Quark guests and show a dedication to moving the product forward to accommodate the guest satisfaction and requirements
• Communicate the operational plan to operational partners and assist with logistics for provision planning.
• Assist in promoting sustainability targets and the methods/incentives to reach and exceed them onboard through onboard procedures, contracts, and procurement
  
  

What you’ll bring:

• Preference is given to candidates holding a certificate of competency, a Bachelor’s degree or equivalent, and related experience in vessel management
• 2-4 years experience onboard in an expedition cruising environment.
• 2-4 years of shoreside experience in a similar shipboard operational role.
• Excellent communication skills and the ability to relate to employees at all levels of the organization
• Ability to collaborate and work with others to achieve company objectives
• Excellent attention to detail and accuracy
• Knowledge of Arctic/Antarctic itineraries, repositioning, MARPOL, SOLAS, Flag and Class rules
• Knowledge of MS Office, Excel, Word, PPT, and MXP systems is crucial
• Available, able, and willing to travel
  
  

We believe people perform best when they can be their true selves, and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accommodations during the recruitment process, please inform us here: [email protected].

#WF-1