Senior UX Researcher

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Do

As the world’s leading provider of integrated travel, expense, and invoice management solutions, SAP Concur is driven by a relentless pursuit to simplify and automate these everyday processes. At the heart of this is our commitment to the user experience, and we see the impact research, design, and data has on improving experiences every day.

We are looking for a strategic-minded Senior UX Researcher to help scale our research efforts, identify and explore new opportunities, and support the design and implementation of our products. Your work will help create useful, usable, and delightful products and features, while continually innovating on existing experiences. You will also bring an inclusive lens to product development by creating understanding and empathy around the diversity of user needs. Your insights will influence product strategy, priorities, and the vision of the user experience across device platforms (iOS, Android, web) and our ecosystem of products.

Responsibilities

• Lead both evaluative and generative research efforts on high-profile initiatives to inform product direction and ship great user experiences.
• Create research roadmaps across complex product areas and collect and analyze user behavior through remote studies, field visits, ethnography, surveys, benchmark studies, and user feedback.
• Partner end-to-end with product, analytics, and development teams to ensure alignment on product success and delivery.
• Deliver actionable, impactful research insights in a fast-paced environment to a variety of stakeholders across the business.
• Lead user testing using a variety of methods including lab-based testing, remote testing, paper and iterative prototype testing, concept evaluation, field research, and survey design.
• Inspire change at all stages of product development by delivering compelling written, in-person, and visual presentations of findings.
• Democratize research across product and design teams to scale the reach and impact of UX research at SAP Concur.
  
  

What You Bring

• Bachelor’s degree or equivalent practical experience.
• 8+ years of relevant work experience in User Experience, Human-Computer Interaction, applied research, and/or product research and development.
• Expertise in research design using various methods such as in-depth interviews, contextual inquiry, and surveys.
• Experience in enterprise/business software, developer tools, IT, or other complex systems.
• Experience working in a fast-paced software development environment within a highly entrepreneurial organization.
• Understanding of the strengths and limitations of different research methods, and when/how to apply them during product development.
• Strong written and oral communication skills; comfortable presenting to groups, creating compelling stories from data, and building strong relationships across interdisciplinary stakeholders.
• Demonstrated ability to identify, ask, and answer questions that inspire product change.
• A genuine passion for finely crafted user experiences that are both elegant and usable.
  
  

Meet The Team

At SAP Concur, our UX Research team is dedicated to shaping experiences that are intuitive, inclusive, and impactful for millions of users worldwide. We collaborate closely with product, design, engineering, and analytics partners to uncover insights that inform every stage of development.

Our team thrives on curiosity, creativity, and a shared passion for understanding user needs. We value diverse perspectives and foster a supportive, inclusive environment where senior researchers can lead initiatives, influence product strategy, and make a tangible impact across our platforms. Joining our team means contributing to a culture of evidence-based decision-making while driving innovation and improving experiences for users around the globe

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 125900 - 214300(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 433415 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: