Vice President, Business Services and Syndications

Posting #: 25-91

Location: Hybrid, Kitchener

Reports to: Chief Retail and Commercial Officer

Job Type: Regular Full-Time

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

JOB SUMMARY:

The VP, Business Services and Syndications, leads the service delivery and business development of commercial syndication and small business services and sales for Your Neighbourhood Credit Union (YNCU). They act as the functional line of business head for all aspects of business banking operations.

As a strategic leader, the VP, Business Services and Syndications, is responsible for driving growth while ensuring a strong focus on member retention, deepening relationships, enhancing the member experience, and fostering loyalty and referrals—while maintaining profitability across the commercial and small business portfolios.

Sales and Advice

• Lead and provide oversight for syndicated lending opportunities and portfolio management; represent YNCU in multi-lender negotiations and proactively source new business opportunities.
• Develop and manage strategic partnerships with other credit unions, banks, institutional investors, and syndicate partners to strengthen YNCU’s position as a trusted and capable syndication leader.
• Help to inform pricing strategies, fee structures, and participation levels to ensure appropriate returns while maintaining competitive positioning in the market.
• Act as a champion for innovation in digital and technology-driven business services to support member growth and retention.
• Proactively assess and respond to Commercial/Business service requests from brokers, branches, account managers, and other referral sources, with recommendations for action.

Strategy Development and Planning

• Ensure YNCU’s business services platform is integrated into enterprise strategy, delivering measurable value for both the member and the credit union.
• Work closely with Chief Retail and Commercial Sales to build a business plan that supports the achievement of NIBT targets.
• Identify emerging sectors and opportunities to guide portfolio and product development; oversee initiatives which build and maintain a strong pipeline of lending and deposit opportunities to meet annual business goals.
• Work closely with the Business Services Team in the management of relationships with industry partners like Central1 and vendors for third party services such as POS, Merchant Services, payroll, etc.

Member Experience and Loyalty

• Champion a member-first approach across commercial, syndication, and business services, ensuring delivery of holistic solutions that meet complex business needs.
• Manage and maintain key strategic relationships with members and commercial and syndicated borrowers, assessing their individual needs, while strengthening ties with business services members, though networking and referrals.
• Collaborate across departments (e.g., Wealth, Retail) and provide strategic direction for branch staff for seamless member journeys.
• Ensure the Business Services team maintains high service standards, timely issue resolution, and proactive relationship-building.

Risk and Compliance

• Safeguard the assets of the credit union in accordance with sound business and financial practices; ensure compliance with YNCU policies, including the proactive management of corporate policies, internal audit findings, and oversight of commercial annual reviews.
• Conduct credit analysis and complete due diligence and investigation of new lending opportunities within the guidelines outlined in policy and procedure.
• Prepare and present—or approve, within authorized lending limits—detailed credit recommendations or product packages, ensuring appropriate documentation, underwriting, risk analysis, pricing/fees, and clear, concise recommendations.

People and Organizational Leadership

• Lead and coach a high-performing team, fostering development and collaboration to maximize sales, member experience, business and community development, and operational performance, recommending areas of improvement.
• Proactively collaborate and engage with other cross functional leaders to jointly plan and execute enterprise-wide initiatives.
• Lead and contribute to the operational strategy for Small Business Services, including performance, implementation, forecasting, and development of annual operating plans and budgets for small business services and syndicated lending portfolio.
• Thorough, consistent, and effective communication, that contributes to a member centric, healthy, sustainable and engaging employee experience.

QUALIFICATIONS:

• Post secondary diploma, degree and/or certification in Business Administration, Economics, Finance, Commerce, Real Estate or a related program, or an equivalent combination of education and experience
• Minimum five (5) years’ management experience in the financial services industry
• Expert working knowledge of commercial services including but not limited to experience in commercial underwriting, credit assessment and thorough understanding of legal requirements for commercial dealings, leading and supporting syndication sales
• Proven experience in building and enhancing member/customer relationships.
• Demonstrated experience in recommending and/or approving commercial credit is essential
• Sound knowledge of economic and financial trends
• Working knowledge of general banking, sound management principles, best practices and commercial banking industry trends and conditions
• Effective understanding and use of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
• Must have a valid Ontario driver's licence and reliable available vehicle
• Must be bondable

Why work at YNCU?

YNCU employees get to be a part of the growing credit union movement and help us get the word out on why banking locally is so important. We’re your friendly, helpful, and financially savvy neighbour who provides tailored financial services to our members, supports small businesses, creates local jobs, and gives back to causes that matter. Through our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws, we even let you choose the causes we donate to and support. YNCU is recognized for the following:

• Certified Ontario Living Wage Employer
• B Corp Certified
• Flexible work arrangements once fully oriented
• Competitive Compensation, Incentive Programs and Benefits
• Remote/working from home hybrid option once fully oriented
• 37.5-hour work week
• 7% matching pension
• Benefits are 100% paid for by YNCU
• Employer under The Career Directory (2023): Canada’s Best Employers for Recent Graduates
• 2023 Canada's Healthy Workplace Month Great Employer Award
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, Consult+, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

To be considered for this opportunity please apply at https://careers.yncu.com/vice-president-business-services-and-syndications.

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [email protected].

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Work Location: Hybrid remote in Kitchener, ON N2P 2N4