Office Manager - Ottawa Region

Job Overview:

Supporting practice operations for a group of our dental practices. The successful candidate will be primarily responsible for practice leadership, direction and support to Office Managers and Regional, to ensure financial and operational success. The successful candidate will also play a key role in aligning practice operations with the broader organizational strategy, ensuring consistency in patient experience, compliance, and growth initiatives across the group of practices.

Responsibilities and Duties:

• Accountable for all aspects of practice operations, including but not limited to achieving revenue and profit targets, accounts receivable management, conducting monthly reviews / audits and overseeing office expenditure
• Oversee and ensure all expenses, including use of OT, procurement hiring, and all other costs/expenses are aligned with 123Dentist policy (i.e. Proper documentation, approval from director/managing dentist, etc.)
• Reports to Director of Operations or Regional Manager , through touchpoints to provide information, details and summaries of practice operations, as well as receive feedback and coaching to help meet weekly and monthly targets
• Ensure that all ordering of supplies are necessary items for operations
• Ensure all daily batches and deposits are accurate and submitted daily
• Audit patient scheduling system and process to ensure maximum productive scheduling and proper insurance linking
• Manage customer service delivery through setting appropriate goals, targets and overall expectations for the practice team
• Maintain regular, productive communication with all managing dentists, associate dentists, specialists and office managers
• Work with Director or Regional Manager for all HR related issues based on policies and processes implemented by the HR Team, using conflict resolution methods when needed to reinforce 123Dentist culture and a working team harmony
• Work with the Talent Acquisition to support recruitment and retention of clinical and administrative staff
• Any other duties as assigned by your leader
• Work closely with the Director or Regional Manager to cultivate 123Dentist culture in the practice
  
  

Compliance

• Ensure all practices maintain compliance with RCDSO standards, infection prevention and control (IPAC), and workplace health & safety policies.
• Monitor patient safety and satisfaction through regular audits and feedback.
  
  

Leadership

• Mentor and coach Office Managers and team leads to develop leadership capacity within each practice.
• Facilitate performance reviews, goal-setting, and development plans to ensure continuous growth of staff.
  
  

Growth and Reporting

• Implement growth plans and initiatives (new patient acquisition, recall optimization, digital presence, community engagement).
• Analyze and report on KPIs (production per hour, hygiene reappointment, provider utilization, AR aging) and develop action plans for improvement.
  
  

Required Skills

• Proven ability to interpret and act on financial statements (P&L, EBITDA, AR).
• Strong ability to lead change management initiatives and gain team engagement.
• Comfortable with data-driven decision-making and presenting results to senior leadership.
• Skilled in balancing empathy with accountability in team management.
  
  

Why Join Us? At 123Dentist, we value a diverse and inclusive workplace and offer a dynamic environment where you can make an impact on the total rewards experience for our team members across the country.

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job ID - 9612